Looking for a Network Operations Center Technician for our client in Allen, TX. (Fully onsite)
Responsibilities and Expectations
- Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary, ensuring system uptime meets service level agreements.
- Acting as the first point of contact for any Network related problems between Client NOC and its partners.
- Escalating any Network incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved.
- Document and record steps taken towards resolution of an incident and add this to the knowledge database for future referral.
- Take Technical Ownership of Major Incidents by identifying and utilizing appropriate resources to resolve the issue.
- Responsible for documenting and distribution of all Major Incident Review Reports in the agreed format.
- Monitor all outages/issues through the return to normal services.
- Operates in a 24 X 7 Network Operations Center; this includes shift work.
- Position will be Monday through Friday 8am - 5pm
Specific Knowledge/Skills:
- 2+ years of customer support experience preferably in a NOC environment
- Seeking experience in a help desk/service desk/ technical support environment.
- Prior background working in a NOC environment is highly desired.
- Knowledge of ITIL is a plus.
- Basic Networking Protocols
- A background in Linux/Unix Administration
- Understanding of Virtualized Environments
