Sycuan Casino Resort is a premier destination offering world-class gaming, entertainment and hospitality! We believe our team members are our greatest asset, and we are committed to their continuous development. We are looking for a talented Learning and Development Specialist to join our team and help elevate the skills and performance of our team members to enhance the guest experience.
If you are passionate about delivering training programs and thrive in a fun and exciting industry, apply today!
Job Purpose:
The Learning & Development Specialist is primarily responsible for delivering training programs that support New Hire Orientation, promote line level team member development, Guest Service initiatives, and other trainings that align with organization initiatives. The Learning & Development Specialist will assist in conducting needs assessments and work closely with the Learning and Development Manager to identify the best approach for bridging skill gaps.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- Presents training and development programs using various forms and formats including group discussion, lecture, and simulations
- Creates, organizes, plans, and presents various forms of training like onboarding, orientation, and skills training for team members
- Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
- Assist with supporting departmental training requests
- Create and maintain monthly Learning and Development Training Calendar
- Creates and/or maintains training procedure manuals, guides, and course materials as needed
- Assesses training materials prepared by instructors
- Evaluates program effectiveness through assessments, surveys, and feedback.
- Makes recommendations to key stakeholders regarding program adjustments as needed
- Maintains knowledge of the latest trends in training and development
- Performs other related duties as assigned
Job Specifications:
Education and Experience:
Essential:
- High School Diploma or Equivalent
- At least two years of corporate training experience
Desirable:
- Training experience in a hospitality, retail, or food and beverage-related industry
- Instructional Design experience
Skills and Knowledge:
Essential:
- Ability to present concepts and ideas in a clear, concise and engaging manner
- Ability to conduct oral presentations in the English language
- Excellent writing proficiency
- Excellent creative writing and visual design skills
- Ability to research, compile and analyze data
- Record-keeping and organizational skills
- Ability to work in a fast-paced environment
- Ability to interact effectively with a diverse team member population
- Proficiency developing Power Point designs and presentations
- Database/LMS management skills
- Detail-orientation
- Ability to sit or stand for up to eight hours at a time
- Ability to appear for work on time
- Ability to complete forms and documents
- Ability to understand and follow verbal directives and written directions
- Ability to accept constructive criticism
- Ability to maintain confidentiality
- Must be able to lift up to 15 pounds at times.
- Excellent verbal and written communication skills.
- Strong presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Extremely proficient with Microsoft Office Suite and related program software.
Desirable:
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
