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Nature of Work
Under limited supervision, this position performs full-performance supervisory work overseeing the local office in Berkeley County, which supervises Child Support Specialists and other support staff and clerical support staff. Work is reviewed by supervisors. This position performs analytical assessments of the highest complexity with regard to child support case processing and/or financial data to determine compliance with Federal and State Legislation and BCSE policy, and the nature of the work supervised is typically of a more technical nature as opposed to other supervisory titles. This position will be a working supervisor performing related work of a more advanced level than those supervised, and the person in this position trains subordinate staff and other staff with respect to changes in Federal, State, and BCSE policy concerning case processing, distribution, allocations, guidelines, and procedures.
This position:
- Performs reviews of cases which may be of a sensitive nature.
- Maintains workflow and reviews to ensure the timely delivery of quality customer service.
- Researches other agencies' databases to determine accuracy of data and history for accurate case management for the BCSE.
- Establishes controls, such as quotas and quality assurance procedures, to ensure that work is properly completed and deadlines are met, and reviews cases to determine priority levels and assigns appropriately.
- Interprets and applies departmental policies and regulations for subordinate staff and others.
- Evaluates and maintains records for work quality of staff.
- Plans and conducts unit meetings and individual staff conferences in order to promote staff development and professional growth.
- Answers questions and solves problems of a complex nature for, and with subordinates.
- Approves attendance reports, leave and travel requests, and schedules in accordance with personnel policies and responds to grievance issues within the mandated time frame. This position is located in Berkeley County.
Minimum Qualifications
Training: Bachelor's degree from a regionally accredited four-year college or university.
Substitution: Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
