Platform Product Manager
100% Remote
Candidates MUST be located in the Pacific Time Zone to be eligible for consideration.
Salary Range: $120k to $130k
As a Product Manager, you will play a critical role in advancing our Digital Supply Chain Network by managing projects related to enterprise and supplier integration and onboarding, as well as analytics implementations. You will collaborate with cross-functional teams, working closely with sales, customer service, and technical teams to ensure data-driven decision-making and deliver a high-impact product experience for our customers in the building trades.
KEY RESPONSIBILITIES:
Reports & Analytics:
- Implement and manage Google Analytics GA4 tagging, along with Clarity and Userflow analytics, to track and analyze heatmaps, user behavior, and engagement metrics, providing actionable insights for product enhancements.
- Conduct in-depth performance analysis to identify trends and insights that inform tactical decisions focused on optimizing key metrics, including conversion rates, average order value, and customer retention
Research and Feedback:
- Conduct research to understand customer segments within the building trades industry based on their specific needs and trades.
- Engage in research on new tools for contractors to identify potential enhancements and valuable integrations.
- Gather and assess feedback on new features, ensuring that ongoing improvements align with user expectations and supply chain requirements. Develop and execute A/B tests and other experiments to gather and assess feedback on new features, ensuring that ongoing improvements align with user needs.
Enterprise Integration:
- Collaborate with Sales and Customer Service teams, as well as enterprise customers, to understand onboarding requirements and document the process.
- Lead the onboarding and integration process for enterprise customers, overseeing API and flat-file integrations.
Supplier Integration:
- Manage supplier integration projects, order automation with suppliers, and punchout capabilities with suppliers.
- Define and document supplier integration and punchout requirements, ensuring alignment with supplier systems and standards.
- Drive initiatives for new supplier onboarding and provide ongoing support to maintain seamless supplier connections within the network.
Product Development & Feature Management:
- Lead the requirements gathering process with stakeholders, ensuring detailed and aligned feature documentation.
- Coordinate feature development, authoring product specifications that support business goals and the needs of building trades customers.
- Collaborate with QA teams to validate new features and integrations, ensuring they meet quality standards and user needs.
- Continuously gather and incorporate feedback on new features, prioritizing enhancements for an improved customer experience within the digital supply chain.
QUALIFICATIONS:
Education:
- Bachelor’s degree in engineering, Product Management, or related fields
Experience:
- 5 to 8 years of hands-on experience in tactical product management, with a proven track record of driving results in a fast-paced environment.
Data analysis tools:
- Proficiency in using analytics tools like Google Analytics (GA4), Microsoft Clarity, and Userflow analytics.
- Ability to interpret analytics data, including heatmaps, customer behavior, and engagement patterns.
Technical Skills:
- Strong knowledge of API integrations, punchout processes, and procurement workflows.
- Skilled in conducting user research and gathering customer insights to drive product strategy for building trades.
Communication & Documentation:
- Strong written and verbal communication skills for clear and concise product requirements and implementation details.
- Excellent documentation skills to support process documentation, feature specifications, and requirements gathering.
PREFERRED QUALIFICATIONS:
- Background in B2B procurement, supply chain management, or related fields.
- Experience with UX research methodologies to support feature optimization.
- Technical Expertise: Demonstrate a deep understanding of technical concepts, including API effectively oversee the development of highly technical platform products.
- Data Mapping and Integration: Design and implement data mapping and integration solutions for our platform, ensuring interoperability with multiple products such as Shopify, HubSpot, and legacy supplier systems.
- Collaboration Across Product Teams and 3rd Party Partners: Collaborate closely with internal stakeholders across product lines and third-party partners to identify platform capabilities enabling seamless collaboration and integration across all teams.
- Measurement of Impact: Establish metrics and feedback loops to quantify the impact of platform initiatives. Utilize internal feedback and usability testing to measure efficiency and time-to-market improvements for teams utilizing platform services.
- Release Management: Coordinate with engineering and release management teams to plan and execute product releases, ensuring timely delivery and smooth deployment essential for the seamless operation of our platform.
- Requirements Gathering: Collaborate with internal stakeholders and partners to gather requirements, define user stories, and ensure a clear understanding of product objectives.
- Roadmap Planning: Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on strategic goals and input from stakeholders.
- Documentation: Document key discussion points, outcomes, and action items from meetings with internal stakeholders, ensuring clear and transparent communication throughout the project lifecycle
- Education: Bachelor’s degree in engineering, computer science, or a related field.
- Experience: 5 to 8 years of hands-on experience as a platform product management, demonstrating a proven track record of driving results in a fast-paced environment.
- Technical Skills: Expertise in APIs, infrastructure, service architecture, and scaling are essential. Proficiency in developing flow diagrams using tools such as Lucid chart & other development management tools.
- Stakeholder Management: Possess excellent collaboration skills with the ability to effectively work across cross-functional teams. Experience in managing stakeholder relationships and ensuring alignment with business objectives.
- Measurement and Analytics: Experience in establishing and tracking key performance indicators (KPIs) for platform products. Proficiency in utilizing analytics tools to measure and analyze the impact of platform initiatives.
- Agile Environment: Demonstrated experience working in an Agile development environment, with a strong understanding of Agile principles and methodologies. Ability to adapt and thrive in a dynamic and iterative work environment.
