The Customer Service Representative will be the first point of contact for our client's patients, providing guidance, answering questions and assisting with any needs. This entry-level role offers a fantastic opportunity to gain experience in the healthcare industry. We are looking for someone with strong communication skills, a caring attitude and a desire to make a positive impact on patients' experiences.
Customer Service Representative Responsibilities:
- Greet patients and visitors warmly upon arrival, helping to create a welcoming environment
- Assist patients with check-in and check-out processes, including verifying personal and insurance information
- Answer questions related to appointments, services and general facility information
- Address patient concerns and direct them to appropriate departments as needed
- Ensure the waiting area is organized and that patients are informed of any wait times
- Provide information on billing, payment options and assist with processing payments as needed
- Support patients with completing forms, paperwork and appointment scheduling
- Maintain patient confidentiality and adhere to HIPAA guidelines at all times
Customer Service Representative Requirements:
- High school diploma or equivalent required; an associate degree in healthcare or customer service-related fields is a plus
- Previous experience in customer service, hospitality or a front-facing role is preferred but not required
- Strong interpersonal and communication skills with the ability to engage with patients of all backgrounds
- Friendly, empathetic demeanor and ability to remain calm under pressure
- Basic computer skills, including familiarity with Microsoft Office; experience with healthcare management software is a plus
- Excellent organizational skills and attention to detail
If you meet the qualifications, we invite you to apply today!
Thank you,
Nereida Gonzalez
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf
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