6+ Years of Dynamics CRM with total 10+ years of experience
Experience: 6+ years of experience working with many modules within Microsoft Dynamics 365
Technical Skills: Proven experience with D365 configuration, customization, and integration Support; Experience with SQL, Power BI and at least one programming language is a PLUS
Education: Bachelor's degree in Computer Science, Information Technology, or related field.
Certifications: Relevant certifications in D365 is highly desirable
Soft Skills: Excellent problem-solving, communication, and leadership skills; ability to work cross-functionally and manage multiple stakeholders and priorities. We value teamwork, honesty, accountability, and view our team as a service organization. You will need to follow these principles to be successful in our team
Proven experience in help desk and ticket management.
Proficient in ServiceNow; background in Microsoft Dynamics 365
Strong understanding of application support and SLAs.
Background in finance is beneficial but not essential.
Outstanding verbal and written communication skills.
Ability to work collaboratively in a diverse team environment.
Proven ability to manage and prioritize tasks effectively.
Proven experience as a Microsoft Dynamics System Administrator.
In-depth knowledge of Microsoft Dynamics 365 architecture and modules.
Proficiency in configuring and customizing Microsoft Dynamics 365 applications.
Strong troubleshooting and problem-solving skills.
Experience with security administration and access control in Microsoft Dynamics.
Familiarity with integration techniques and data management in Microsoft Dynamics.
Excellent communication and collaboration skills.
Relevant certifications in Microsoft Dynamics 365 administration are a plus.
Extremely good understanding of Microsoft Dynamics CRM Online/Dynamics 365 product (Entities, Workflows and configuration)
Sound in deployment aspects
Should have worked on extending dynamics CRM by plugins, custom workflow activities and web resources.
Should have a good understanding of CRM security model
Should have experience in creating OOB CRM and Custom/SSRS reports for CRM.
Hands on Experience in configuring, customizing MS Dynamics CRM, CRM Web API and JavaScript (OData/REST).
Exposure to Dynamics CRM technical aspects esp. Java-scripting, Installation
Extremely sound in Dynamics CRM Entities , workflows , configurations ,customization development , integrations development.
Extremely sound in core .NET technology and related areas - WCF, SSIS, SSRS, SQL Server
Experience of working as CRM Developer for at least 2 implementation projects
Experience integrating CRM using web services (rest/soap) and messaging (NServiceBus)
Expertise in writing Plug Ins, Workflow, business process flows and custom scripts.
Knowledge of best practices and guidelines for design and development in CRM 2013/2015
Hands on knowledge of Agile development
- Tier 1 Support: Support end users in a D365 environment with a wide understanding of Dynamics. Resolve issues when possible and escalate up to appropriate next level as needed. You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practice
- Stakeholder Collaboration: Support the bridge between business teams and the IT department, translating business needs into technical requirements and providing functional expertise to support project objectives
- Data Collection & Reporting: Create and update detailed documentation on troubleshooting procedures, issue resolutions, from legacy systems into D365, ensuring data accuracy and consistency; Work with financial reports and dashboards using D365 reporting tools like Jira and Power BI
- Continuous Improvements: Monitor system performance and identify opportunities for continuous improvement, staying up-to-date with new D365 features and functionalities
- System Configuration and Maintenance:
- Configure and maintain Microsoft Dynamics 365 applications, ensuring optimal performance and reliability.
- Implement system upgrades and patches to keep the environment up-to-date and secure.
- User Support:
- Provide technical support and assistance to end-users, addressing inquiries related to Microsoft Dynamics functionality.
- Collaborate with the IT support team to resolve issues promptly and efficiently.
- Customization and Development:
- Work closely with developers to customize and extend Microsoft Dynamics 365 functionality based on business requirements.
- Create and modify workflows, entities, forms, and reports as needed.
- Security and Access Control:
- Implement and manage security policies to ensure data integrity and protect against unauthorized access.
- Administer user roles and permissions in Microsoft Dynamics 365.
- Integration and Data Management:
- Facilitate data integration between Microsoft Dynamics 365 and other systems.
- Monitor and optimize data migration processes to maintain data accuracy and consistency.
- Monitoring and Performance Tuning:
- Monitor system performance and conduct regular assessments to identify areas for improvement.
- Implement performance tuning strategies to enhance system responsiveness.
- Documentation:
- Maintain comprehensive documentation of configurations, customizations, and procedures.
- Create user guides and training materials as needed.
- Collaboration:
- Collaborate with cross-functional teams, including developers, business analysts, and project managers, to ensure successful implementation and operation of Microsoft Dynamics solutions
