Our Greater Boston area client is looking for an HR Service Center Representative; experience handling high call volume and fielding human resources responsibilities required for this role. This role meets onsite periodically so looking for candidates that are able to commute to the Marlborough MA area.
Serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR Shared Services. Provides information regarding Company specific HR policies and/or procedures, while complying with ***, State, and Federal guidelines. Inquiries and processing include, but are not limited to, benefits, W2's and 1095s. Develops a working knowledge of HR policies and procedures through administrative processing and responding to phone inquiries, which are documented in the case management system. Ensure all Associate interactions are conducted in a professional and confidential manner while exhibiting an excellent level of customer service. Escalates complex cases to internal resources, including Specialists, SMEs, CoEs and HRBPs for further research and resolution.
Duties and Responsibilities
• Responds to inquiries through multiple modes of contacts (phones, emails, ad hoc reports) related to W2's & 1095's
• Assists Associates and Managers navigating through HR systems.
• Document summary details of calls and processing in case management system.
• Escalates/partners on complex issues as required.
• Complies with all ***, state, city, and federal regulations
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Performs accurate and timely processing of HR transactions in HCM system.
• Performs special projects as assigned.
• Responds to email inquiries.
