Silverline Company Overview:
As part of Mphasis, Silverline tailors digital transformation solutions to meet your specific needs by leveraging insights acquired through 10+ years in the business. We’ve completed thousands of Salesforce engagements informed by real-world expertise gained across Media and Entertainment, Financial Services and Healthcare industries. From strategic planning and implementation to managed services, we guide clients through every phase of their journey, enabling continuous value with the Salesforce platform. We also offer CalendarAnything, a popular scheduling application on the AppExchange, as well as industry-proven accelerators.
Silverline Value Proposition:
Silverline employees are a diverse group of global professionals who are passionate about creating rewarding experiences for our teams, our clients, and the world we live in. Silverline's culture of collaboration, inclusion, and career growth plays a vital role in our success. Come be a part of our team and join the fun!
Position Overview:
The Litify/Salesforce Solution Architect is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers regarding industry best practices and process methodologies, as well as creating a solution that best meets our client’s needs. Specifically for this role, we are looking for a consultant that has experience across multiple Salesforce products and deploying customer journeys. In this role, you will have the opportunity to make a significant impact that directly impacts Silverline’s clients.
Primary Responsibilities:
- As a key contributor on a project team, the Solution Architect guides customers through the design and implementation of Salesforce solutions
- Engage customer stakeholders to understand desired business outcomes and define success criteria
- Articulate to customer stakeholders the value of recommended solutions and approach
- Lead discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements; synthesize requirements to create clear and comprehensive user stories and solution design documentation
- Perform fit-gap analysis between Salesforce functionality and client requirements
- Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
- Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
- Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
- Develop training curriculum and deliver training sessions to the solution’s end users
- Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations
Role Requirements:
- 5+ years client-facing consulting experience idealy within the Salesforce ecosystem
- 3+ years experience architecting Salesforce solutions required
- 3+ years experience working within Legal departments / Legal Industry or similar
- Preferred industry experience; Legal, High-Tech, Consulting
- 2+ years implementing Litify required
- 3+ years experience implementing projects involving SF & other CRM platforms or relational databases
- Proficient writing skills for producing functional specifications documentation
- Outstanding communication skills, with both the internal team and clients
- Experienced with learning and leveraging cloud-based technologies
- Comfortable with a fast-paced, high performance environment
- Self-starter, ambitious, flexible, team player
- BA/BS degree or equivalent work experience. MBA is a plus
Basic Requirements:
- Demonstrated functional and technical knowledge implementing Salesforce Solutions
- Salesforce product expertise including but not limited to; Litify, Sales Cloud, Service Cloud, Marketing Cloud (Pardot or experience on other marketing automation platforms is a plus), Health Cloud, Financial Services Cloud, nCino, MuleSoft…etc.
- Specific knowledge or experience in Legal Industry strongly desired
- Experience working as a trusted advisor in consultative client engagements
- Experience working with large teams within a structured project methodology framework
- Understanding of and experience with user centered design concepts
- Having earned or willing to obtain Salesforce certifications upon request
- Location Requirement: 3 days in office/week based in Cupertino, CA. (Local candidates or those willing to travel or relocate only – no flexibility)
