Job Summary - Admin Assistant
This role is essential in ensuring smooth office functionality, exceptional customer service, and accurate record-keeping. The ideal candidate is detail-oriented, proactive, and able to manage multiple tasks efficiently.
Key Responsibilities
Administrative Support:
- Answer and direct incoming phone calls professionally.
- Schedule service appointments and dispatch technicians efficiently.
- Maintain accurate customer records and update files in the system.
- Prepare invoices, process payments, and handle billing inquiries.
Customer Service:
- Provide friendly and helpful customer service to clients over the phone and in person.
- Address and resolve customer concerns or escalate as needed.
Office Management:
- Monitor office supplies and place orders as necessary.
- Keep the office clean, organized, and running smoothly.
Reporting and Compliance:
- Assist with payroll preparation and submission.
- Generate daily, weekly, and monthly reports for management.
- Ensure compliance with company policies and procedures.
Qualifications:
- High school diploma or equivalent (Associate's degree preferred).
- 2+ years of administrative or customer service experience, preferably in a small office setting.
Strong computer skills, including proficiency in MS Office (Word, Excel, Outlook).
