About Ascendion:
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life:
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world’s leading brands
- Solve complex problems - and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change-makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role: Direct Loan Processor Specialist (Onsite Sacramento, CA - Mon-Friday)
Job Title: Direct Loan Processor Specialist 1
Responsibilities: As a Direct Loan Processor Specialist I, your primary objective will be to provide prompt, efficient, and accurate service to our members and co-workers from the application stage through the funding process on consumer loans.
You will be responsible for managing a large volume of inbound and outbound consumer loan-related calls from members and co-workers daily. With the ability to multi-task in a fast-paced environment, you will be expected to actively listen to members, respond to their queries and concerns, and always deliver outstanding member service. As a Consumer Direct Lending Specialist I, you will support Member Service and Branch employees with complex loans, questions, or escalations.
As a Direct Loan Processor Specialist I, you should have excellent verbal and written communication skills, attention to detail, and a strong commitment to accuracy and compliance with laws and regulations related to credit union compliance.
Tasks, Duties, Functions
- Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
- Manage a high volume of inbound and outbound loan-related calls effectively and simultaneously manage loan applications.
- Continuously develop yourself to solve problems and improve department performance.
- Foster a positive work environment by actively listening to and responding to member and co-worker needs with a courteous and helpful attitude.
- Analyze data, research, and collect documentation, and prepare loan documents with minimal errors.
- Obtain and verify required Department of Motor Vehicles (DMV) documentation to properly record the company's lien on loan collateral.
- Collaborate with peers across different departments to carry out key steps in the loan application process.
- Audit various operational documents, including executed loan documents, and reports to ensure proper procedural compliance, accuracy, and authenticity.
- Identify and mitigate potential fraud, suspicious activity, and identity theft.
- Conduct member interviews, perform financial calculations and analysis on Proof of Income, and gather information to satisfy loan conditions to determine suitability for loan funding.
- Prepare loan documents and send them to members for signing and prepare approved loans for disbursement accordingly.
Skills/Abilities for Role:
- At least three years of experience working in a busy call center environment where high call and loan application volume are the preferred norm.
- Strong multitasking skills with excellent mindfulness and accuracy.
- Exceptional verbal and written communication skills, including the ability to articulate technical information clearly and concisely.
- Strong knowledge retention and recall abilities to provide quick and accurate information to callers.
- Ability to handle pressure and remain calm in challenging situations with frustrated callers.
- Fast and efficient work style to accommodate the high volume of calls while maintaining high-quality customer support.
- Empathetic and friendly approach to gain customers' trust and establish positive rapport.
- Excellent organizational skills to multitask and manage various duties, such as note-taking, knowledge base checking, and LPQ/DataSafe system updating, while speaking with callers.
- Knowledge of DMV titling and lien filing is a plus.
- Familiarity with Microsoft Office programs.
- Ability to identify and mitigate potential fraud, suspicious activity, and identity theft.
- The successful candidate has experience working in a high-volume call center environment with a proven track record of meeting established productivity and quality standards.
Qualifications
- Education: A high school diploma or equivalent is required, with some college preferred.
- Experience: 2+ years of experience in a fast-paced call center environment or work environment with high call volume and loan processing volume.
Location: Sacramento, CA Onsite Mon-Fri 8.30 to 5.30 PMc
Salary Range: The salary for this position is $45k Yearly. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
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