Position: Network Service/ Network Onsite Support
Location: Irvine, CA 92612
Fulltime (Onsite)
Responsibilities:
Onsite H&F support - Network Services.
- Experience of Network Devices such as Cisco Switches, Routers, Wireless Access Points
- Basics knowledge/understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed.
- Basic troubleshooting of VOIP phones (knowledge of basic configuration)
- Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required.
- Adding memory/flash to existing Non-End User Devices or Devices;
- Patching, moving an existing switch or router;
- Racking and patching any new Non-End User Devices or Device(s);
- Decommissioning a single Non-End User Device or Device, including verifying the impact of such decommissioning and/or shutting the Device down;
- Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6-foot ladder; however for a higher ladder parties shall mutually discuss and agree.
- Conducting Site surveys, including asset inventory validation;
- Conduct WLAN surveys; installing, decommissioning or moving WAP;
- Installing, decommissioning, or moving WLC;
- Installing, decommissioning, or moving Smart Edge;
- Installing or decommissioning Firewall;
- installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;
- Granting Site access for the Customer’s third parties.
- The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to the technician conducting this work.
- Good to have an understanding of any Data Center Infrastructure Management Application
- Assist network and data center admins (Internal, Customer, and Vendor) as required during the course of technical troubleshooting
- Basic knowledge about Hardware like Servers and storage devices
- Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment
- Engineers should have hands-on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage, and Network devices
- Engineers should have all local language proficiency and communication ability in English is mandatory
- Engineers should have a minimum 3-5 years’ experience in above mentioned area
