This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.
- Assists with problem resolution, as needed. . Responds to phone inquiries in a prompt, courteous and concise manner.
- Documents all encounters in clear and concise online logs.
- Transfers callers to other Call Center units as needed.
- Meets individual performance standards.
- Performs other duties as may be assigned by management.
- Attains and maintains strict required attendance and performance metrics.
