Configuration Management Analyst
SECRET CLEARANCE
Onsite - Pearl Harbor
Responsibilities:
• Provides configuration management support to assigned projects.
• Manages the local Definitive Media Library and processes requests to change the authorized product list (APL).
• Processes service request and change request tickets using ServiceNow or similar ticketing tool.
• Provides guidance and work leadership to configuration team members.
• Completes monthly Configuration Management audits.
• Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.
• Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.
• Develops configuration and data management documentation based on program requirements.
• Identifies requirements and coordinates the development and implementation of computer-based configuration/data management systems and related support activities.
• Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.
• Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.
• Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.
• Ensure all internal configuration management processes and procedures have been followed.
• Participates in special projects as required.
Required Qualifications:
• 3+ years of Configuration Management experience required.
• 5+ years of industry experience.
• BA/BS
Preferred Qualifications:
• ITIL V4 Foundation or possess equivalent higher certifications.
• Experience supporting multinational customers preferred.
• Ideal candidate will have experience in:
o Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.
o Using Pivot tables in Excel
• Additional specific certifications may be required, depending on job assignment.
• Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.
• Comprehensive knowledge of and familiarity with configuration management software applications.
