Job Title: Service Writer
Job Location: New Hudson, MI 48165
Job Duration: 11 Months on W2
Pay Rate: $ 28.00/hr on W2
Job Description:
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities:
- Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
- Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
- Works with the Service Supervisor and/or Team Lead to schedule job assignments
- Develops positive relationships with key customers; resolves customer concerns regarding distributor warranties; explain charges to customers
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Top 3 Skills you are looking for:
1. tech appointment scheduling
2. Dealership or similar field experience
3. Computer experience
Must Haves:
- Worked in a customer service or Generator repair sales experience, looking for a career move
- Level of education required: High school diploma or equivalent
Years of experience required: At least 2 years
