Customer Service Management Trainee
Pay from $25 to $30 per hour
Pennsylvania Branch
700 Uline Way, Allentown, PA 18032
A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don’t put your career on hold – apply for this unique opportunity now!
Better together! This position is on-site, and we are looking for people who share our passion.
Training Hours: Monday - Friday 8:30 AM to 5 PM. Various shifts available.
Position Responsibilities
Master all aspects of customer service management through a comprehensive hands-on training program.
Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
Review department procedures and standards to identify areas for improvement.
Minimum Requirements
Bachelor’s degree.
Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
Strong track record of customer-focused service, teamwork and attention to detail.
Prior leadership / management experience is a plus.
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
Best-in-class, clean, modern facilities.
First-class fitness center. Beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is proud to operate as a drug-free workplace.
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