Duration: 3 + Months Contact (Possible Conversion)
Job Description:
• Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrolments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
Responsibilities:
• Receives and logs subscriber and member enrollment applications to the system. Processes/keys complex applications including new enrolments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions.
• Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard and custom id cards.
• Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems.
• Trains new staff and updates/maintains accurate desk procedures. Assists with problem resolution.
• Coordinates monthly billing and preparations of monthly invoices. May print, register, and mail monthly bills.
Skills:
· Required Skills and Abilities: : Working knowledge of database software. Computer systems support knowledge. Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures.
· Required Software and Tools: Microsoft Office.
Education:
· Required Education Level and Degree Type : High School Diploma or equivalent.
Experience: : 1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience.
