Help Desk Specialist
Why join this organization as a Help Desk Specialist?
- Competitive Compensation
- Lots of federal holidays.
- Great team and company culture!
Overview of the Help Desk Specialist Role:
- Answer user questions about computer systems and software
- Troubleshoot computer problems and provide solutions
- Escalate complex issues to the next level of support
- Document all support cases
Preferred Qualifications for the Help Desk Specialist role:
- 1+ years of experience in a help desk role
- Strong technical skills, including knowledge of Windows, macOS, and Linux operating systems, as well as Microsoft Office Suite and common software applications
- Excellent customer service skills
- Experience with SolarWinds products, such as SolarWinds Web Help Desk, SolarWinds Service Desk, and SolarWinds Dameware Remote Support
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