Help Desk Technician
ABOUT THE COMPANY & HELP DESK TECHNICIAN:
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Excellent leadership team with an open door policy.
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Laid back casual environment.
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Fantastic work space and facility.
RESPONSIBILITIES OF THE HELP DESK TECHNICIAN:
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As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.
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In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.
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Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
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Provide exceptional customer service as part of the Client Experience team.
EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN:
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Exhibit excellent interpersonal, verbal, and written communication skills.
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Strong knowledge of Windows and/or Mac OS (Windows preferred).
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Excellent problem solving and troubleshooting skills.
