Are you looking to work for an entrepreneurial organization that has significant growth planned? Do you enjoy working for leading organizations in the field of revolutionary temperature monitoring and thermal management solutions? American Thermal Instruments, LLC (ATI), a leading design and manufacturer in the life sciences community, is committed to developing new business within existing and new territories. This innovation focused company is looking for an outbound inside sales professional to drive results. If you are a proven seller of over the telephone, are professional and want to play a role in their exciting growth plans, ATI would welcome you as a part of the team.

Outbound Inside Sales Position Summary:

We are looking for a full-time Outbound Inside Sales professional to join our team to generate new business for the organization. At ATI, our vision is to be the recognized leader in temperature monitoring for healthcare and life sciences.

The successful candidate will have the ability to create leads and fill the sales pipeline for ATI through researching, contacting, and creating meaningful connections with prospects. As an integral part of the sales team, the inside sales representative's primary functions are:

1. Contacting leads by phone, email, referrals, etc.

2. Moving potential customers to highly qualified prospects.

3. Closing deals and collaborating with outside sales when larger opportunities are uncovered.

The successful candidate:

Possesses excellent relationship building skills.
Strong organizational skills.
Ability to work in a team-based environment.
Computer literacy, with great attention to detail.
Has willingness and enthusiasm for travel (up to 20%).
Proven ability to exceed goals.

We prefer 2+ years' experience in technical sales within a business-to-business environment, with demonstrated technical aptitude, and a strong desire to make a difference in supporting our customers.

If you are interested in working for an innovative company that is committed to providing high-value solutions to industry leaders, please submit your resume.

Inside Sales Representative - Outbound

Reports to: Sales Manager

Position Summary/Objective:

The overall objective of this position is to support ATI in selling their technology into small to medium sized organizations by fulfilling the requirements stated by the customers. This position is responsible for:

· Increasing sales by pursuing new customers, establishing relationships with existing customers, and achieving designated sales goals.

· Coordinating messaging with internal teams,

· Communicating customer progress with management.

· Providing exceptional customer support to both internal and external customers.

· Sales will be conducted in accordance with the company's vision and values.

Expectations:

· Research and develop leads to a targeted market.

· Conduct outbound phone calls and emails to prospective and inactive customers to create and maintain positive customer relationships to grow revenue.

· Field all incoming customer orders and look for opportunity for up-selling and cross-selling while developing customer relationships.

· Prepare quotes, samples and follow-up as needed.

· Serve as first point of contact for Sales.

· Complete other administrative tasks as requested.

· Utilize strong time management and organizational skills.

Measurements:

· Growth in gross profit

· Customer and internal feedback

· Coordination and Communication with Internal Team

· Appropriate Follow-up with External Customers

Summary of Responsibilities:

A. Research and develop leads to a targeted market.

1. Using internal and external information – create daily call lists.

2. Input all feedback from daily call lists into CRM.

3. Make daily planned calls/emails to target list.

4. Develop potential target list from quotes and previous orders.

5. Develop a working knowledge of existing account.

a. Coordinate opportunities with departments if necessary.

B. Conduct outbound phone calls and emails to prospective and inactive customers to create and maintain positive customer relationships to grow revenue.

1. Qualify the prospect.

2.Understand where customer may be in lifecycle.

3. Develop and execute a schedule to effectively communicate with customers and prospects.

4. Understand the customer's business and product needs through probing.

5. Possess a working knowledge of ATI's products and services, continually updating and enhancing product knowledge.

6. Utilize CRM software with all contacts, maintaining all pertinent account details.

7. Evaluate customer potential and identify key contacts.

8. Achieve monthly, quarterly, and annual sales goals.

C. Field all incoming customer orders and look for opportunity for up-selling and cross-selling while developing customer relationships.

1. Receive orders and samples for hand-off to Customer Service.

2. Upselling and cross-selling and giving product options and promotions from all products utilizing persuasive presentation skills.

3. Quote pricing on orders.

4. Articulate shipping options to customers and provide solutions.

5. Being present to receive in-bound calls.

6. Refer customer concerns and issues to customer service department when appropriate.

7. Communicate issues with diplomacy.

D. Prepare quotes, samples and follow-up as needed.

1. Prepare quotes for inbound callers and customers.

2. Collaborate with other departments as necessary for information needed to complete quote.

3. Provide feedback from customer interactions to appropriate internal resources.

E. Serve as first point of contact for Outside Sales.

1. Effectively communicate order and quote status to Outside Sales.

2. Seek out and provide customer leads to Outside Sales when determined that further opportunities exist within the account above the commodity purchases.

3. Deliver supportive information and data as needed to support Outside Sales.

4. Coordinate with Technical Support for new prospects and onboarding new customer/new applications.

F. Complete other administrative tasks as requested.

1. Perform supportive tasks for the company and customers.

2. Collaborate with other internal departments as needed.

3. Service as back-up for incoming phone calls as required.

G. Utilize strong time management and organizational skills.

1. Prioritize and follow through on issues.

2. Create reports for management on a timely basis.

3. Maintain and update internal systems daily including CRM.

4. Present progress weekly, monthly, quarterly, and update annually.

Qualifications: High School Diploma or equivalent

Work Experience: 3 – 4 years Technical Sales experience

Worker Skills:

· Highly skilled in communication – both written and verbal.

· Highly skilled with people – Communicating, serving, helping, persuading, and leading.

· Data skills – comparing, evaluating, correcting, coordinating, compiling, and inputting.

· Team player that relates and works well with customers and employees.

· Readily adjusts to rapid changes in technology, products and the marketplace.

· Demonstrates business acumen and understands technical concepts along with value-based selling.

· Basic skill in computer operations.

· Has willingness and enthusiasm for travel (up to 20%).

Worker Traits:

· Active – engaged in the topic and also nimble

· Sociable – interacts with others easily

· Persistent – push to an end result and act as the Energizer Bunny – just keeps going

· Enthusiastic – upbeat and passionate

· Self-reliant – relies on one's skill set to get results

· Hungry – wanting to achieve more

· Factual – results without emotion, unbiased & data-driven

· Competitive - by rules and has a strong desire to win

Chally - Outbound Inside Sales

All duties and responsibilities represent essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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