Account Support Specialist
Lift Credit is an online lender for personal installment loans. Many of our customers have no credit or poor credit, and cannot be approved for a loan with their banks. Our core purpose is to save these credit challenged consumers from payday lending. We want to bridge the gap between bank loans and payday loans to give everyone a chance for financial inclusion. Lift Credit is looking for an upbeat Account Support Specialist to help our customers through the loan application process. Account Managers use their knowledge and experience to help customers receive loans as quickly as possible. Our relationship with our customers is very important; we want employees who will care about them as much as we do. The ideal candidate is efficient, energetic, and personable.
Location: Provo, Utah
What you'll do:

Assist customers with making payments
Be a happy and energetic first contact for our customers
Field inbound and make outbound calls to help customers with loan applications
Answer customer questions via text and email
Organize customer documents and information
Provide accurate information about Lift Credit products and services
Provide outstanding customer service to Lift Credit customers

What you need to get the job done:

Exemplary writing and verbal communication skills
Willingness to learn
Problem solving and analytical skills
Ability to work well with a team
Great listening skills
Ability to multitask in a fast pace environment
Ability to remain happy and optimistic in difficult situations
Computer literate
1+ year of experience in a customer service or sales environment preferred
High School Diploma required

What you'll love about us:

Awesome company culture. What creates a cohesive team better than working with people you actually know and like? We participate in quarterly company hangouts, monthly in-office parties, killer holiday parties, Maverick Speaker Series, and a monthly CEO book club! You'll be a part of a transparent, collaborative, and scrappy culture.
Opportunities to give back. At Lift Credit, we provide monthly service opportunities with our partner, Sunshine Heroes, for employees and their families to give back!
Personal Growth. Lift Credit is a part of Tesani Companies - a holding company that specializes in building enduring businesses. Lift Credit gets to enjoy the perks of being part of a larger company, while maintaining the small business feeling.

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Account Support Specialist