Overview

We are looking for a Director of Rooms to supervise all rooms departments to include the front office, reservations, pbx, adventure center, security, housekeeping and spa to ensure their standards of operation are maintained and are working in harmony and at a profit.

This position will:

Oversee the Rooms operations to lead the team in helping guests discover their Jackson experience.
Be the leader of the Service Culture
Be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, develop 30-60-90-day forecasts, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
Develop and mentor a leadership team.
Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
Lead the team to ensure revenue maximization and accurate forecasting of occupancy.
Develop and participate in Revenue Optimization meetings, track historical data.
Participate as a member of the Leadership team.
Lead by example to ensure all guest and team interactions are managed in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest, review and maintain guest comment card satisfaction scores.
Help to resolve problems and “WOW” guests through recovery when things are not quite right.
Work closely with the hotel teams to communicate and coordinate the day.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Formulate and implement policies for the division.
Serve as the Manager on Duty when requested.
Member of the Emergency Response Team
Additional duties as requested.

Responsibilities
Three years in the Rooms Department with Two years as a Department Head.

Must be service oriented.

Ability to interact well with others.

Ability to communicate well with others.

Conflict management resolution, listening and empathy skills

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