About us

Public Media Management (“PMM”) is an innovative hybrid-cloud service designed to provide a complete media distribution and master control solution to Public Media stations nationwide. Utilizing a unique mix of on-prem hardware, cloud services, and software automation, PMM delivers the services and support that broadcast stations depend on 24/7/365.

As a Media Technician, you will be a part of our Network Operations Center (“NOC”) working directly with clients as their first line of support. You will be part of a small team responsible for maintaining day-to-day operations and using collaborative problem solving to provide a wide range of technical support.

Responsibilities are broken down into three main categories.

Providing client support

Serve as the first point of contact for clients and provide them with friendly and professional assistance via phone, email, or chat.
Build and maintain strong relationships with clients and guide them on best practices, product features, and updates.
Manage a ticketing system to track, prioritize, and resolve client issues and requests in a timely manner.
Maintain a robust technical understanding of the system and be able to provide remote troubleshooting in high impact scenarios.
Keep records of communication, steps taken, resolutions, and feedback from clients using CRM software or other tools

Systems and Broadcast monitoring

Monitor computer systems, servers, and network infrastructure, and respond quickly to system alerts and messages.
Proactively identify and communicate potential impacts to client operations and provide recommendations for improvement or resolution.
Collaborate with technicians and vendors to troubleshoot system errors, perform system maintenance, and drive solutions forward.
Make quick and effective judgment calls to handle any on-air issues that arise in the broadcast television field.

Content Management

Manage a large and growing library of content, performing quality checks of incoming media and applying comprehensive metadata.
Catalog and audit and evolving database of media, validating program changes, future acquisitions, and the remove of outdated content.
Communicate media changes and availability to clients, ensuring accurate data across a multitude of end user systems.

Qualifications:

1-2 years’ experience in media or technology and/or a degree from an accredited media engineering school with appropriate training certification.
Ability to build and sustain strong relationships with clients through excellent interpersonal skills, responsiveness, credibility, knowledge, and patience.
Able to rapidly absorb and implement new technologies and procedures.
Experience in providing technical support or troubleshooting
Strong knowledge in Microsoft Windows, file management, network storage volumes, uploading/downloading files, and remote desktop connections
General knowledge of film, video and audio formats, and digital encoding and compression formats/techniques
Experience with customer service, CRMs and ticketing systems
Prior experience with Sony Ci, Crispin automation or Myers ProTrack is a plus.

Schedule:

We are looking to fill Media Technician positions for the overnight shift. Work is primarily on-site with hybrid-remote flexibility and would begin with a 3-month 9-5 Mon-Fri training period. Shifts consist of (4) 10-hour days per week, “Day” (08:00-18:00) “Mid” (14:00-00:00) and “Overnight” (23:00-09:00).

Public Media Management - PMM jobs

Media Technician