Seoul Semiconductor Automotive division is seeking a Quality Engineer to lead customer interactions and internal teams in managing product quality related inquiries. Seoul Semiconductor manufactures and supplies interior and exterior LED lighting and display solutions for the automotive market. In this crucial role, the individual will support the expansion and existing customer base for the North American marketplace with his/her technical expertise.

Responsibilities

North America main point of contact for quality topics related to LEDs and LED modules.
Lead customer interactions, reporting, issue resolution.
Prepare reports in conjunction with factory quality team and R&D, analyze and summarize data in support of a positive resolution.
Deliver technical presentations and progress reports on ongoing issues.
Guide strategy, priorities, and action plan, working closely with factory CS team to resolve quality concerns.
Advise on good manufacturing & assembly practices to minimize issues at customer sites and internally.
Assist during factory audits, PCN communications
Build and develop trusting relationships with key engineers and decision makers.
Promote a culture of continuous improvement within the organization
Provide occasional technical support to existing customers and foster new relationships with potential new customers

Requirements

BS or MS Degree (preferred) in an Engineering discipline (electrical, mechanical, material science) or equivalent practical experience.
5+ year experience in automotive quality related field, preferably related to LEDs.
5+ year experience in manufacturing (wafer/packaging), reliability testing, and/or failure analysis in Semiconductor or LED fields.
Familiar with FA techniques & terminology (C-SAM, SEM, TEM , FTIR, FIB, EDX, Xray, …)
Understanding of automotive quality standards (IATF 16949, ISO 9001, ISO 14001, ISO 45001) and statistical analysis.
Professional certification (CMQ, ASQ,…)
Deep understanding of problem solving tools such as 8D analysis, 5 Whys,…, and statistical process control principles.
Understanding of LEDs key photometric parameters and thermal management in automotive lighting applications viewed as distinct advantage.
Proficient with MS office tools, Excel/PowerPoint/Outlook, ability to navigate a CRM system a plus.
Availability for occasional travel to customer sites, conferences, and internal alignment meetings.

Skills and Capabilities:

Self-driven and energetic team player with a high-performance mindset who is ready to lead in a successful global organization with limited supervision.
Excellent communication and cross-cultural skills, both with global customers, international colleagues and business partners.
Knowledge of Korean and/or Vietnamese language a plus.
Strong analysis and problem-solving skills.
Ability to operate under deadlines, and handle stressful situations with customers.
Ability to adapt to change and act flexible in a highly dynamic work environment.

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Quality Assurance Engineer