About Scania

Scania U.S.A. Inc. is a leading provider of industrial, marine, and power generation engines. Scania supplies power solutions to many markets, including industrial off-highway applications, marine propulsion, and auxiliary across various segments. Scania has an extensive service network in the U.S. and Canada, comprised of more than 350 dealers, strategically placed to ensure the quickest response and highest quality service. Globally, Scania also provides solutions and services for sustainable transport and operates close to 2,000 service points in over 100 countries.

Responsibilities

The Network Development Manager is responsible for supporting and developing Scania USA’s Service Support Network to ensure the highest possible uptime for our products. The role requires a business-oriented mindset combined with a good technical understanding. This position also involves handling administrative duties, following up on service targets and campaigns, and implementing policies. Additionally, this role serves as the primary point of contact for service network-related questions from a few of Scania’s largest customers and OEMs.

Act as the interface between Scania USA and the distributor.
Schedule and organize routine visits to Scania distributors.
Analyze network performance to identify strengths and weaknesses.
Create and implement action plans for continuous network improvement.
Ensure that the distributor has routines in place for:

- Service

- Parts

- Campaigns

- Warranty

- Training

- Dealer development

Ensure that customer requirements and expectations are met, through the provision of quality workmanship.
Be the communication interface between the network and global OEM-customers.
Assist Distributors with identifying dealer prospects based on Scania’s requirements.
Maintain the highest level of professional standards when engaging with customers, suppliers, and colleagues.
Comply with company policies and procedures and mandatory training’s, including the completion of documents and records.
Promote and work with the Scania Dealer Operating Standards (DOS) when visiting Distributor and Dealers to ensure uniform quality standards in all areas of the business.

Reports To: After Sales Director

Education and/or Experience

Technical University engineering degree – desired.
Documented experience of diesel engine technology for later model engines.
Previous working experience from heavy equipment retail level.
Knowledge of troubleshooting engines using computer-aided diagnostic systems.

Knowledge, Skills and Abilities

Effective time management skills and ability to meet strict deadlines.
Must be customer oriented and believe in teamwork, collaboration, adaptability and innovation.
Must possess a commercial mind-set.
Must have an excellent understanding of the After Sales business from both an end-user and OEM point of view.
Ability to handle heated discussions in a professional manner.
Strong attention to detail with excellent organizational skills.
Ability to work independently and under pressure.
Ability to work independently and as part of a team.
Excellent analytical and problem-solving skills, combined with the ability to provide quick resolutions to problems.
Must possess the ability to actively seek root cause and solutions to problems vs. “quick fixes”.
Excellent verbal and written communication skills.
Strong presentation skills.
Eagerness to learn all about products and applications.

Country / Region: US

Location(s): San Antonio, TX, US, 78216

Required Travel: 25-50%

Website: https://www.scania.com/us/en/home.html

Contact: 210-403-0007 & na.contact@scania.com

Scania USA jobs

Network Development Manager