Role: ERP Project Manager

Division: IT

Reporting to: Programme Manager

Place of Work: Houston

Who are we:

We are part of the Wonderfield Group which includes the YO!, Taiko and Bento brands – we operate more than 1500 kiosks, 60 wholly owned restaurants, our grab and go sushi is available in over 3,700 locations and we have 50 major retail partners.

Our key markets are the USA, Canada and the UK with additional geographic presence in Europe and Australia. Our brands are:

Snowfox - the franchisor of over 1,000 full-service sushi kiosks in 25 states throughout the continental U.S., Hawaii and Alaska
Bento - founded in 1996 in Canada and provides quality grab & go sushi and hot Asian food in over 900 locations, including supermarkets
YO! - the first to bring the ‘kaiten’ conveyor belt to the UK in 1997. Today, YO! is the UK's #1 Sushi brand with over 50 restaurants, over 170 sushi kiosks and a popular YO! To Go range
Taiko - founded in 1997, Taiko was the first sushi manufacturer for UK supermarkets and has evolved into a highly innovative manufacturer of sushi, bentos and snacks in the UK

Overview of the role:

We are seeking an experienced and proactive ERP Project Manager to manage the rollout of Dynamics 365 Business Central across multiple companies in the US and Canada. This is a unique opportunity to play a pivotal role in transforming and optimizing our business processes through the successful implementation of Microsoft Dynamics 365 BC.

Working with Group HQ (U.K.) to input into governance and provide project updates whilst managing a US solutions partner to develop solutions for a Finance ERP transformation. Utilising the skills of the change management peers to plan, execute and track the change and the impacts to each business within scope and work with the Global Programme manager to deliver clear consistent communication and governance, whilst managing local and global stakeholders.

- Project Delivery:

Develop and execute a comprehensive project plan for the rollout of Dynamics 365 BC across multiple companies.

Provide direction and oversee the entire ERP design, test and implementation lifecycle.

Ensure alignment of the project with organisational goals and objectives.

Ensure clear governance and reporting into the global programme team

Stakeholder Management:

Collaborate with key stakeholders across various departments and geographical locations to gather requirements and ensure successful deployment.

Communicate project updates, risks, and timelines effectively to executive leadership and project teams.

Manage relationships with external vendors and consultants.

Team Management:

Build and lead a high-performing, cross-functional project team.

Provide guidance and mentorship to team members.

Foster a collaborative and positive team environment.

Implementation Oversight:

Oversee the configuration, customisation, and integration of Dynamics BC.

Ensure compliance with industry best practices and regulatory requirements.

Monitor and mitigate risks to minimize disruptions during the rollout.

Quality Assurance:

Develop and implement testing protocols to ensure the reliability and accuracy of the ERP system.

Establish and enforce quality assurance standards throughout the implementation process.

Training and Change Management:

Develop and execute a comprehensive training program for end-users.

Implement effective change management strategies to facilitate smooth transitions and user adoption.

Budget and Resource Management:

Manage the project budget, ensuring optimal utilization of resources.

Identify and address any budgetary constraints promptly.

What you’ll need:

Skills:

Bachelor’s or master’s degree in business administration, Information Technology, or related field.
Proven experience (5 years) as an ERP Programme Manager, preferably with Microsoft Dynamics BC.
Strong understanding of business processes, financial systems, and ERP implementation methodologies.
Excellent leadership, communication, and interpersonal skills.
Project management certification (e.g., PMP) is a plus.
Ability to travel as required for project implementation across the UK, US, Canada, and Europe.

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