Job Title: System Administrator I

Location: Aurora, CO

Job Type: 6-Month Contract-to-Hire

Salary: $70,000 - $80,000 W2 hourly equivalent- NO C2C

Clearance requirement: Active TS/SCI CI Polygraph

Job Responsibilities:

Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
Install, upgrade, repair, support customer baseline equipment and related devices
Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
Reseat cards, reboot hardware, replace hardware components, and replace cabling
Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
Support non-standard surge services for special projects and high visibility activities as directed
Collaborate with internal and external customers, agencies, and service providers
Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
Provide process improvement recommendations and integrate support best practices.
Participates in special projects as required.

Education:

Technical Training, Certification(s) or Degree

Required Technical Skills:

1+ years of related experience
Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification.
As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures.
Privileged Users are subject to a zero-tolerance policy for security violations.

Security Clearance Level:

Active TS/SCI with Polygraph

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