LAW FIRM SEEKING AN EXPERIENCED COO

We are looking for a Legal COO who plays all in. Who deeply understands employee engagement, is metrics-driven and KPI-obsessed, and gets fired up at finding a better way to improve and grow us and with us. Who is a virtuoso implementer who loves leading people and who makes decisions through data. Who places excellence and results above all and is fully committed to being the very best at what they do.

Our COO will work directly with the Law Firm Owners and other leadership team members to oversee everything in our law firm except the practice of law. This includes not only strategic planning, project management, critical administrative and financial oversight, but also a key leadership role in shaping and sustaining firm culture. At Freed Marcroft, happiness matters—our happiness, our team members' happiness, and our clients' happiness.

Freed Marcroft represents clients in Family Law matters throughout Connecticut. We have been very successful and have grown rapidly without a COO. We are proud of the firm we've built and look forward to improving and growing with the expertise and guidance of an experienced COO.

The right person for this position is someone we can develop trust in and who will trust in us. The right person for this position will be able to "manage up" to help us help you get your job done.

About the position

We're an established law firm with offices in Connecticut. Our team includes professionals who are both virtual and hybrid. We need a full-blown, bona fide professional Legal COO with experience managing and growing a successful business. This is a position akin to an Executive Director.

The position encompasses a wide range of activities and involves all phases of administration, personnel, finances, facilities, and business systems. We need someone with the experience and maturity to work closely with the Owners, other leadership team members, and staff on strategy, policy, problem-solving, and decision-making. This position will be responsible for planning, organizing, directing, and controlling Freed Marcroft's day-to-day operations and for directing and implementing Firm policies.

At Freed Marcroft, systems run the business, and people run the systems. This position is responsible for improving both our people and our systems.

You must be able to show evidence of your prior success with:

Playing a role in management of teams of 15+ people and budgets of $10,000,000 or more
Systems management and process refinement to ensure business and client needs are met, legal & ethical requirements are met, and potential clients and clients receive excellent service
Employee engagement and leadership, supervision, and termination
Recruiting and hiring
Measuring what matters and using financial reporting to make business decisions (budget variance, P&L, cashflow forecast)
Managing vendors such as technology services, insurance brokers, and bookkeepers, etc.

We care about skills and experience. We care just as much about your behaviors, habits, and attitudes. The right person for this role must:

Hold excellence and results above all
Be relentless at anticipating what needs to be done and doing it
Lead change - drive it and thrive in it
Talk much more about the solution than about the problem
Equally embrace both aspects of the "work/life balance"
Never hesitate to praise when deserved and correct when needed
Have thick skin and high empathy
Have keen conflict resolution skills (not conflict avoidance skills)

This executive-level position has an executive compensation plan that includes a base salary and substantial incentives driven by performance towards KPIs.

All applicants will go through a multi-phase interview process.

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