Food & Beverage Supervisor

Job Title: Food & Beverage Supervisor Hotel Department: Food and Beverage

Reports to: Food & Beverage Manager FLSA: Non-Exempt

Job Summary: Plan, organize, direct, and coordinate the front of the house staff of the restaurant and gastropub ensuring the efficient, well-prepared, and profitable service in the food and beverage area. Operates according to established procedures and standards set forth by Embassy Suites and Indus Hotels.

Key Areas of Responsibility:

Perform frequent checks of the restaurant and banquet facilities to ensure consistent high quality of preparation and service.
Supervise the operation of the bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
Assist with the training and scheduling of food service personnel.
Maintains standards of food and beverage quality and guest service.
Investigate and resolve complaints concerning food quality and service.
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
Comply with all health and safety regulations.
Respond quickly to guest requests in a friendly manner. Follows up to insure guest satisfaction.
Inspects all pre and post shift side work and cleanliness of outlets.
Maintains standards of food and beverage quality and guest service.
Works weekends and holidays, as assigned or necessary.
Carries and responds to appropriate communication device at all times.
Ensures effective, timely, and accurate communications regarding policies and procedures, achievement of hotel goals, etc. with staff.
Additional responsibilities may be designated by Management.

Qualifications: High level of professionalism; excellent written and oral communication; strong interpersonal skills; ability to lead. Knowledge of health department rules and regulations, liquor laws and regulations. Ability to clearly and concisely present and train on F&B topics.

Education/Experience: High School Diploma; College Degree Preferred; Previous Banquet Experience required

Language Skills: Ability to effectively communicate verbal/written with guests, associates and managers.

Equipment/Computer Expertise: Knowledge of Excel and Word; Basic spreadsheet creation; ability to compose and send email. POS knowledge a must.

Physical Demands: Standing, walking and bending throughout shift; moving and carrying of tables and chairs; ability to work in a fast paced environment and able to lift 50 pounds.

Work Environment: Able to work flexible schedule including mornings, nights, weekends and holidays.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Embassy Suites by Hilton Pittsburgh Downtown staff. It is essential to remain professional at all times, and to treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels Embassy Suites by Hilton Pittsburgh Downtown Hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels /Embassy Suites by Hilton Pittsburgh Downtown hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Compensation details: 18-20 Yearly Salary

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