The Business Analyst is responsible for interfacing between the product team and the technical teams. This position gathers the requirements from various stakeholders, including internal people and external customers, breaks the requirements down, aligns it with existing technical designs, and then creates detailed specifications for technical team members to complete.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Business Analysis - 50%

Take business requirements from stakeholders and create detailed diagrams and documentation regarding business needs
Break down business requirements into smaller work components
Fully document the business needs from both a technical standpoint and a business standpoint
Create gap analysis to determine what features require work and what features already exist for a new requirement

Project Management - 50%

Create technical tickets with detailed requirements for software engineers
Ensure that technical details are documented for each project and linked to business requirements
Write technical acceptance criteria for work tickets
Collaborate with technical architects to create engineering designs for new features
Assist with project management tasks such as scheduling and planning
Provide training and support for product team
Collaborate with cross-functional teams to design, implement, and test solutions

SECONDARY FUNCTIONS (IF APPLICABLE)

May work on special projects or other duties as assigned

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

Communicates with external vendors and service providers as needed

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field
5+ years of experience required

KNOWLEDGE, SKILLS, AND ABILITIES:

Experience documenting requirements in Jira, Confluence or similar tools
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Familiarity with Agile methodologies
Excellent communication - skills both oral and written
Proficiency in customer relationship management (CRM) software
Ability to build and maintain relationships with potential clients
Solid critical thinking and creative problem-solving skills
Strong organizational and time management skills
Ability to work independently and collaboratively
Flexibility and adaptability to change

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS

Typical office environment - sedentary with typing, writing, reading requirements
May be able to sit or stand
Speaking, reading, writing, ability to use a telephone and computer
Ability to exert up to 10 lbs. of force occasionally
Ability to interpret various instructions
Ability to deal with a variety of variables under only limited standardization

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Business Analyst