We are looking for a pleasant Front Desk Representativeto undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

Responsibilities

Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests.
Answer questions and address complaints.
Answer all incoming calls and redirect them or keep messages.
Receive letters, packages etc. and distribute them.
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails.
Monitor office supplies and place orders when necessary
Keep updated records and files.
Monitor office expenses and costs.
Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements and skills

Proven experience as front desk representative, agent or relevant position.
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
High School diploma; additional qualifications will be a plus

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Front Desk Receptionist