JOB SUMMARY:

The General Manager (GM) is responsible for running day-to-day operations and guiding general business strategy. This role oversees the hiring and scheduling of staff, tracks cash flow, and sets goals for the business unit. The GM leads first-line managers and ensures goals are achieved.

PRIMARY DUTIES AND RESPONSIBILITIES:

· Develop key performance goals and manage the performance of staff; oversee the performance management process for the region.

· Creates and implements strategies for business growth.

· Hires, trains, and manages staff within a department or the business unit.

· Ensures business delivers quality service to clients.

· Works closely with managers to retain clients and develop new solutions to meet client needs.

· Improves internal processes to increase productivity and efficiency.

· Oversees large projects and interprets performance reports.

· Manages the budget and monitors the financial health of the region.

· Other duties and projects as assigned by management.

REQUIREMENTS:

· Bachelor’s degree in business administration is required, a master’s in business administration desirable.

· 8-10 years of experience in a management role; industry experience preferred.

· DOT knowledge/experience required.

· Must be keen on strategic thinking and planning and understand budget management and financial monitoring.

· Excellent leadership skills, including goal setting, motivation, training, and mentorship.

· Exceptional interpersonal and communication skills, including writing, speaking, and active listening.

· Effective conflict resolution and problem-solving skills.

· Good organization and time management.

· Comfortable in a fast-paced or high-pressure environment.

Travel Required: ☒Yes ☐ No If yes, % of time: _15%___

Physical Demands

This position is mostly sedentary and will require the employee to sit for extended periods of time. It will also require the employee to occasionally stand, walk, and reach with hands and arms. They may engage in bending, stretching, reaching, and other motions on a working day. They will be engaged in using office equipment and computers. They may engage in lifting supplies and materials up to 20 pounds from time to time. While performing the duties of this position, the employee is regularly required to see, talk, and hear.

Working Conditions

This job is located primarily in an indoor office environment with varying noise levels. There may be varying degrees of temperature. The employee may be interrupted from time to time.

The above statements are intended to describe the general nature and level of work being performed for this job. They are not intended to be an exhaustive list of all responsibilities and activities required for the position. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

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General Manager