The Chief of Staff plays a pivotal and strategic role in supporting our Founder and President in a variety of capacities including high level administrative, operational and project management support. This role, spanning all aspects of the business, requires exceptional organizational, analytical, and communication skills, and a keen ability to adapt to a fast-paced, ever-changing environment. With a blend of strategic and tactical responsibilities, this is a highly visible position reporting directly to the President and with frequent interaction with other members of the management team.

Key Responsibilities:

HR Management

You will play a hands-on role in the HR operation of the company to:

Manage the PEO that handles the day to day administration of our HR function
Drive the recruitment process by drafting job descriptions, posting job openings, screening resumes, and scheduling interviews
Manage new hire orientation and onboarding processes to ensure a smooth transition for new employees
Maintain and update employee records, including payroll and employment information.
Draft company performance review strategies and HR policies and ensure compliance
Support other managers and employees with HR issues
Assist the management team with accountability and measurement to KPIs

Admin

You will directly manage the office operations team which covers order processing, product tracking, event planning and other tasks to ensure on time delivery and smooth operation:

Manage, train and nurture the operations team
Act as the company’s legal lead, managing relationships with external counsel and assisting with documentation review and negotiation
Improve current processes and optimize organizational procedures for efficiency and productivity, including researching and implementing new methods, software and processes to support the company’s growth
Provide logistics, planning, ordering, and inventory management oversight and guidance to the Manufacturing team
Facilities management

Financial

You will use your financial/accounting experience to:

Manage the company’s in-house accountant, overseeing the company’s day to day finances including A/P, A/R, invoicing and collections and expense processing
Prepare and process payroll, prepare P&L, Balance Sheet and other financial summary reports
Act as primary contact point for external accountants, bankers, management consultants, payroll service and benefit providers (e.g. 401k)
Keep the company president updated on all financials, offering strategic financial advice where appropriate

Skills and Education

Bachelor’s degree in business-related subject, or equivalent experience
Minimum 5+ years of progressive and relevant management experience
Experience with Financial systems (QuickBooks preferred) and CRM systems (Salesforce preferred)
Some background with supply chain functions including purchasing and inventory management
Maturity, common sense, confidentiality and discretion; HR experience a strong advantage
Team player, with a hands-on, detail-focused, and process-driven orientation.
Excellent communication and organizational skills
Strong analytical, problem-solving, and critical thinking skills.

About Listen

Listen is a world leader in audio test and measurement systems. We have been in business since 1995, and offer the spirit and flexibility of a small company, combined with the stability of an established company with over 20 years of steady growth. In addition to a competitive salary, the company offers an externally managed benefits package which includes healthcare, 401k, paid vacation, and more.

Applicants must have authorization to work in the US. We are unable to assist with visa / work permit applications.

To be considered for this position, please send resumé and cover letter explaining why you are the ideal candidate for this job (in Word or PDF format only) to operationsjobs@listeninc.com.

Listen, Inc. jobs

Chief of Staff / Operations Manager