Join Our Team as a Business Systems Analyst at IVX Health!

At IVX Health, we’re redefining the patient care experience by providing exceptional infusion and injection therapy for individuals with complex chronic conditions. We believe that the same care and commitment should be extended to our employees, which is why we foster an environment where our team members are empowered to succeed.

ABOUT THE ROLE

We are seeking a dynamic and detail-oriented Business Systems Analyst to play a critical role in aligning our operational needs with technical solutions across key systems, including practice management, EMR, and inventory management. This position is integral in planning, organizing, and conducting in-depth discovery sessions to identify challenges, address deficiencies, and enhance the technical processes that drive our enterprise's effectiveness. Acting as the primary liaison between IVX Health and third-party vendors, the Business Systems Analyst ensures that all technical engagements reflect the needs of our business partners.

We are open to candidates for Hybrid work, with our office located in Brentwood/Nashville, TN.

If you’re passionate about optimizing processes, driving efficiency, and being a crucial liaison between business needs and technical solutions, this is the perfect opportunity for you to make a meaningful impact at IVX Health.

RESPONSIBILITIES

Vendor Collaboration: Support the Sr. Manager of Business Systems to engage with third-party vendors, to enhance, optimize, and ensure the functionality of all systems under the business systems umbrella.
System Administration: Serve as the core administrator for our practice management system, Unlimited Financials, with expanding responsibilities into other key business systems. Provide support for system configurations and functionalities while assisting end users with any issues or inquiries.
Auditing and Risk Mitigation: Develop and implement an ongoing auditing process for business systems, including user roles, groups, responsibilities, and rule configurations, to proactively identify and address potential gaps or risks.
Queue Management: Oversee and prioritize enhancement and issue requests for the business systems team, collaborating with vendors to integrate these into their development cycles.
Cross-Departmental Liaison: Act as the bridge between internal departments and external partners, ensuring systems are fully utilized. Organize and lead user acceptance testing (UAT), system rollouts, and training sessions.
Documentation and Knowledge Management: Develop and maintain comprehensive documentation and knowledge bases for all technical workflows across the company’s core business systems.
Process Design and Implementation: Guide the design, development, and documentation of business system workflows, ensuring that implementation activities deliver the solutions required by the business.
Policy and Procedure Development: Identify areas where current business services policies and procedures need updating or new ones need to be created. Provide informed recommendations in these areas.

BENEFITS

Comprehensive Healthcare: Medical, dental, and vision plans with prescription drug coverage and telemedicine services.
Flexible Savings: Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
Supplemental Coverage: Additional plans for Accident, Critical Illness, and Hospital Indemnity.
Dependent Care FSA: Pre-tax dollars for eligible dependent care expenses.
Disability Coverage: Voluntary short-term and long-term disability options.
Fertility and Family Support: Resources for fertility healthcare and family building.
Life and AD&D Insurance: Coverage for you and your loved ones.
Counseling Services: Free counseling for emotional, physical, and financial wellbeing.
Education Assistance: Tuition reimbursement and certification support.
CEU Library: Access to Continuing Education Units for career advancement.
Charitable Giving and Volunteer Program: Matched charitable contributions and volunteer PTO.
Employee Referral Bonus: Earn bonuses for referring talented individuals.
401(k) Plan: Save for retirement with company matching.

Qualifications

REQUIRED COMPETENCIES AND SKILLS

Technical Proficiency: Strong understanding and broad experience with technical systems, with the ability to identify technical solutions to business challenges.
Healthcare Industry Knowledge: In-depth knowledge of the healthcare industry and the information exchange between providers, clearinghouses, payers, and employers.
Organizational Skills: Excellent organizational and project management skills.
Communication: Excellent oral and written communication skills, with the ability to engage with internal staff at all levels and effectively convey complex information.
Presentation Skills: Proven ability to develop and deliver clear, engaging presentation materials, and to confidently field questions in open forums or presentations.
Analytical Skills: Strong ability to define system scope and objectives through thorough research and due diligence.

REQUIRED CERTIFICATION, EDUCATION, LICENSURE, AND EXPERIENCE

Bachelor’s degree in business administration or a related field, or equivalent experience
4+ years of experience in business systems analysis, design, modeling, relational databases, technical writing, and system analysis.
System administration experience with healthcare practice management and/or electronic medical records (EMR) systems is essential; experience with Unlimited Financials is preferred.

EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

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Business System Analyst