Job Purpose

Provide superior customer service to our esteemed distributors, direct customers, and internal customers. Process orders and give inventory lead times, pricing, and other inquiries via phone, fax, and email.

Duties and Responsibilities

Order entry and invoicing
Emailing order acknowledgments
Printing and reporting on production orders
Preparing required documentation for shipping – domestic and international
Processing inventory, customer stock, and pricing inquiries
Investigating and resolving order discrepancies
Issuing RA numbers for inventory returns and processing credits
Mailing and filing invoices
Processing back orders*
Handling incoming phone calls
Sending out customer correspondence
Data entry and other miscellaneous tasks as assigned

Required Knowledge, Skills, and Abilities

5+ years customer service experience highly preferred
Microsoft Office proficiency: Outlook, Word, Excel; Access preferred
Macola order entry or similar business system order entry experience
Polished phone skills; very proficient in verbal and written English
Outstanding organizational skills, time management, and razor-sharp attention to detail
Understands the importance of high-quality work within a fast-paced environment
Ability to multitask and assist others when needed
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management
Manufacturing environment & international shipping experience a plus
French speaking – highly desired but not required

Formal Education and/or Training Required

High school diploma or GED

Working Environment and Physical Requirements

Full-time in an office environment, mainly sitting at a desk, computer, and phone work
Must be mobile between desk/department and warehouse
Occasional overtime may be required

Sames North America is an equal opportunity employer. It is the policy of Sames to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, citizenship status, ancestry, sex, sexual orientation, gender identity, marital status, height, weight, arrest record, pregnancy, age, physical or mental disability, genetic information, or military or veteran status.

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