Our Mission and Culture:

We are here to help guide clients through some of the most difficult and challenging times of their lives as efficiently and compassionately as possible. We believe that clients deserve a confident team guiding them by responding to clients rapidly and empathetically. We do this by providing Aggressive, Solid and Compassionate Legal Services.

The Firm values respect, teamwork, and open communication, and believes that a positive work environment is essential for employee engagement, Productivity, and satisfaction. As a member of our team, you will have the opportunity to work in an environment that is supportive and collaborative. We encourage our employees to share ideas, provide feedback, and communicate openly with each other and management. If you are passionate about maintaining a positive work culture and are committed to contributing to a supportive and collaborative team environment, we encourage you to join us.

Job Summary:

We are seeking a highly motivated and results-driven individual to join our team as a Collection Agent. As a Collection Agent, you will play a critical role in recovering outstanding debts and ensuring the financial health of our organization. Your primary responsibility will be to contact debtors, negotiate payment plans, and utilize effective collection strategies to maximize recovery rates. The ideal candidate will possess exceptional communication skills, strong negotiation abilities, and a relentless drive to achieve targets. Bilingual a plus!

Hourly Rate: $18.00 - $20.00

Responsibilities:

Conduct outbound and inbound calls to debtors, attempting to collect overdue payments and resolve outstanding accounts.
Utilize various communication channels, including phone calls, emails, and letters, to establish contact with debtors and negotiate payment arrangements.
Investigate and evaluate debtor information, including payment history, outstanding balances, and financial circumstances, to determine the most appropriate collection strategies.
Maintain accurate and up-to-date records of all collection activities, including conversations, payment agreements, and any additional relevant information.
Advise debtors on payment options, provide detailed explanations of outstanding debts, and address any inquiries or concerns in a professional and customer-focused manner.
Implement effective skip tracing techniques to locate debtors who have changed their contact information or are difficult to reach.
Collaborate with internal departments, such as legal and customer service, to resolve complex payment issues and escalate cases when necessary.
Stay up-to-date with relevant regulations and legal requirements pertaining to debt collection practices, ensuring compliance at all times.
Meet or exceed monthly collection targets and maintain a high recovery rate while minimizing bad debt write-offs.
Provide regular reports and updates to the management team regarding collection activities, trends, and potential risks.

Competencies:

Strong communication skills: Ability to effectively communicate with debtors, explaining complex financial matters clearly and professionally. Active listening skills are essential to understand debtor concerns and address them appropriately.
Negotiation skills: Proficiency in negotiation techniques to reach mutually beneficial payment agreements while adhering to company policies and financial goals.
Persistence and resilience: Demonstrated ability to handle challenging situations, objections, and rejection with a positive attitude, maintaining professionalism and composure throughout the collection process.
Problem-solving abilities: Analytical mindset to evaluate debtor information, identify patterns, and develop effective collection strategies tailored to individual circumstances.
Time management and organization: Excellent organizational skills to prioritize tasks, manage a large volume of accounts, and meet deadlines in a fast-paced and dynamic environment.
Empathy and customer focus: Ability to show empathy and understanding towards debtors while maintaining a firm but respectful approach, ensuring a positive customer experience throughout the collection process.
Knowledge of debt collection regulations: Familiarity with relevant laws, regulations, and best practices governing debt collection, such as the Fair Debt Collection Practices Act (FDCPA), to ensure compliance and protect the organization's reputation.

Experience:

Proven experience working in a collection’s role or a similar customer service role involving financial transactions.
Familiarity with debt collection software and CRM systems is advantageous.
Proficiency in using Microsoft Office Suite, particularly Excel, for data analysis and reporting.
Prior experience in a target-driven environment, meeting or exceeding set goals and objectives.
Knowledge of accounting principles and financial terminology is beneficial.
Ability to handle confidential information with integrity and maintain high levels of professionalism and ethical conduct.

Education:

High school diploma or equivalent. A bachelor's degree in a related field is preferred.

Benefits:

401(k) matching
Dental insurance
Vision insurance
Health insurance
Paid time off (PTO)
Paid holidays

Schedule:

Monday – Friday 8:30 am - 5:30 pm
Onsite position in Stuart, FL 34994
Reliably commute

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of duties and responsibilities associated with the position.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Sales: 1 year (Required)
Collection specialist: 3 years (Required)

Language:

English/Spanish (Preferred)

Ability to Commute:

Stuart, FL 34994 (Preferred)

Work Location: In person

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