About Protecht – Who we are!

Protecht is redefining the way the world thinks about risk. We help our customers create exciting opportunities for growth by transforming the way they understand and manage risk. We know that risk and reward are intrinsically linked, and brilliant risk management is the fuel that drives us all to reach new heights.

Our cloud-based SaaS platform – Protecht.ERM – is what makes us really stand out. It’s one of the most comprehensive, flexible, and dynamic risk management solutions available today.

A little bit about our role:

We are seeking a ERM Implementation Consultant and Customer Support to join our US team.

We are seeking candidates either based in central or east coast. You have experience across the financial services, medical and/or insurance verticals and keen interest in software development.

You will focus on analysis of customer requirements and support and lead customer implementations as well as training stakeholders and producing creative solutions based on customers’ requirements.

This role would suit those who are tech savvy, possess strong analytical skills and have a solid understanding of risk management frameworks or keen to learn about risk.

Some of the things you get to do as a ERM Implementation Consultant and Customer Support:

User requirements gathering
Work across teams to support Protecht.ERM client implementation & provide interactive dashboards and reports based on client requirements
Perform implementations for internal stakeholders
Build forms and workflow rules in Protecht.ERM
Help design and implement improvements to clients’ configurations of Protecht.ERM
Deliver Protecht.ERM training and facilitate client workshops
Provide supporting documentation for the implemented solutions

Who You are?

You are an Implementation professional who is an expert multi-tasker with experience ideally gained in a similar role or keen to make your mark in SaaS Implementation with a passion for risk. You like to be busy and have fun and want to work with a fantastic team!

You have hands on experience engaging with customers and you are all about delivering awesome outcomes to your customers. Also, you will have a strong desire to learn and take the initiative when needed and you will also have:

An interest in technology-based solutions/SaaS
Project Management & analytical skills
Strong Microsoft office suite skills (Excel, PowerPoint, Word)
Passionate about risk and compliance management or willingness to learn
Previous experience in SaaS environment or willingness to learn SaaS
Outstanding communication and stakeholder management experience
Problem solving skills - the ability to think outside the box with a desire to learn and improve
Be a real people person, and can influence and work with multiple stakeholders
Highly organised and solutions focused
Knowledge of Java Script would be highly regarded

Why Protecht? – Why join us?

You will get to work with a diverse team of great people who are awesome at what they do but most importantly really good humans too!

We are all about flexibility, in fact we encourage a healthy work life balance and offer access to birthday leave, dedicated L&D time, bonus days, paid parental leave and long service. We are a close-knit team and really like to look after each other at Protecht. We are just the right size to make a real difference and we have formed a fantastic culture where you can be you!

What happens now?

We will review your application and will provide a reply either way. If your application is a good fit, we will be in touch. We hope you are excited to apply and learn more about a career with Protecht!

Sound like you?

If you want to be part of brand that is going through tremendous growth and work with great people, then apply now!

Protecht jobs

Implementation and Customer Support Consultant