The FBO Operations Manager is responsible for day-to-day overall management of the FBO line services and customer service including the fuel farm, inventories, facilities and equipment, and contributes to marketing, sales, and customer service relationships while maintaining and overseeing compliance and adherence to MJS policies and procedures and safety standards for the department’s staff and our clients and guests.

Essential Functions:

Plans, directs, and coordinates activities concerned with the FBO operations in accordance with MJS, governmental, and environmental agencies policies and regulations.
Management training and development of department personnel, securing the required number of staff and ensuring the required level of qualifications and experience.
Coordination with management, other departments, manufacturers, vendors and customers in matters of overriding importance.
Ensuring that all tasks are carried out in accordance with MJS procedures, process specifications, technical requirements, manufacturer requirements, aviation rules, and every other applicable or accepted requirement of an authorized body.
Supports the development of pricing schedules and rates for any relevant ground handling services provided.
Participates in negotiations with commercial partners and third-party service providers, where and as necessary
Supports existing relationships with customers, vendors, and suppliers and establishes new relationships accordingly.
Manages and oversees the operation and maintenance of Ground Support Equipment, including specification of new equipment when necessary.
Responsibility for managing and operating the department within budget and performance expectations.
Enhances and reinforces training programs to ensure that a high and continuing level of safe operations, customer service and line service is maintained.
Communicates changes or additions to company or departmental policies to the staff.
Motivates and encourages all staff to provide the highest safety and service levels.
Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary.
Participate in hands-on tasks such as fueling, towing and aircraft handling, as required.
Any other miscellaneous duties as assigned.

Skills and Abilities:

Ability to coordinate various departments and staff to ensure efficiency and safety in all areas.
Excellent communication skills.
Expertise in aviation and business management.
Excellent attention to detail with commitment to accuracy.
Interpersonal skills with an emphasis on strong communication skills in both oral and written form.
Must be able to accommodate a flexible work schedule which may include working overtime, nights, weekends, holidays, and be on-call as required.
With company cell phone and iPad candidate must be able to make themselves available via technology connections from their home
Assist with Airfield Management
Able to communicate and work with military personnel.
Must be able to travel regionally 15%-25%

Supervisory Responsibilities:

Responsible for managing and overseeing the performance of all quality control functions, safety training and standards, managers and supervisors, line service and customer service staff and facilities and equipment maintenance personnel, contractors, and vendors. Conducts performance evaluations for direct reports and facilitates discipline and termination of employees as needed in accordance with policy.

Qualifications:

High School diploma or GED certificate
Bachelor’s degree in related field, or equivalent combination of training and experience
Former Military desirable
Valid California state driver’s license and required.
Meet the Company’s operational and safety training requirements.
Minimum five (5) years of progressive experience in FBO Management or the equivalent in an aviation related field
Demonstrated ramp operation and management capability.
Fuel Farm management
Working knowledge of ATA 103 and NFPA 407
Aptitude in supervising and developing staff.
Consistently demonstrated good organizational and leadership skills
Proficiency in Microsoft Office applications including Word, Excel, and Outlook with the ability to learn new software and systems as required.
Customer relations skills required.
Ability to act under pressure and be adaptable to change on a constant basis.
Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States.

Physical Requirements:

Ability to drive to conferences, offsite meetings and meet with suppliers.
Must be able to lift up to 50 pounds.
Possible exposure to hazardous noise levels, chemicals, fumes, and equipment.
Outside work in all types of weather conditions.
Ability to see and hear clearly.
Ability to sit, stand, bend, twist, climb, push, pull and walk for extended periods.
Ability to operate motor vehicles and ground support equipment such as trucks, vans, tugs, and cars.

Benefits:

Our benefits package is one of the best in the business: Medical, Dental, Health Savings Account, Disability, 401(k) with matching program, and Life insurance, plus vacation, sick leave, tuition reimbursement, year-round company-sponsored events activities and more!

McClellan Jet Services, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Status: Exempt/Salary

Pay: $85,000-150,000 depending on experience

Schedule: Monday – Friday with weekend availability.

Travel: Up to 25% local and out-of-state travel for corporate events.

Reporting to: Executive Vice President

Statements included in this job description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

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Operations Manager