Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.

Position Summar

yMiovision is looking for a Customer Success Manager (CSM) to join our team. We love to meet our customer’s needs with every interaction. Our CSMs empower our entire support organization to proactively manage post-sales customer relationships, measure customer health, maximize revenue growth, and drive a culture of customer success. If that sounds like the team you want to work for, this opportunity is for you

The CSM team loves being at the forefront of new customer introductions, onboarding and creating the best experience for every situation. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Our CSMs are excellent at collaborating with their internal, cross-functional team members to drive alignment and execution for our customer

s.
This territory covers Central US (ND, SD, NE, KS, MN, IA, MO, WI, IL, IN, KY, WV, VA, MD, DE and

NC)
Key Accountabili

tiesSuccessfully manage customer relationships from “new to renew”, including onboarding, adoption, expans
ion.Document each individual customer journey and implementation process with a focus on accuracy and data integr
ity.Develop trusted relationships with customers including executive sponsors, key contacts, and end-us
ers.Own a book of business with partners and customers, driving retention and growth ra
tes.Effectively advocate for our customers and constructively work with cross-functional counterparts to evolve, scale, and improve the customer experie
nce.Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative
way.Be a problem solver for your customers and internally – see a challenge, create a solut
ion.Proactively monitor and manage customer health, risk, escalations and opportunit
ies.Coordinate with the product team on product documentation and customer enable
mentTravel is required approximately 25% of the time across the United States and North Ame
ricaSupporting customers and our distributor network with Technical Implementation of both Miovision Hardware and Soft

ware
Skills/Qualifica

tionsBachelor’s degree or equivalent experience in information technology, engineering, or business develop
ment.5+ years of experience in technical account management, project management, installation, or configuration in a technical f
ield.5+ years of experience supporting customers in a business-to-business technical ind
ustryResults-oriented driving technical and commercial outcomes for both Miovision and the customers you su
pportAbility to learn technical concepts around our product and our customer’s requirements, aligning the
two.Required passion and empathy to understand your customers and deliver to their
needsPreviously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around
you.Strong oral and written communication s
killsProven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and re
newalLocated in the Central US to be close to your direct partners and key acco

unts.
Additional

AssetsExperience in the Traffic and ITS in
dustryExperience with networking a
nd IOTFluent in additional languages a plus (French or Spanish pref

erred)
Perks and Be

nefits Comprehensive health benefits starting on
day oneVariable Incenti
ve Plan401(k) m
atchingMio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in D
ecemberInternet subsidy and a remote work al
lowanceUnlimited vacation
policyVirtual fitness

classes

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Customer Success Manager