Position Purpose:

The Director of Performance Quality Improvement will develop, implement, and evaluate quality assurance efforts, make recommendations, and ensure goals are met in the areas of overall service provision including: licensing, clinical and contract compliance, IDD service standard requirements, IDOH regulation, training/professional development, and data. The Director of PQI provides indirect support and oversight to all T.C. Harris program areas and departments as related to quality and compliance.

Essential Functions:

· Oversees proactive quality assurance and regulatory compliance practices. Analyzes trends, develops correction plan, and oversees implementation of process change.

· Develops an evaluation method to assess program strength and identify areas for improvement, prepares recommendations for review. Develops programs/processes to support the company’s strategic direction.

· Facilitates projects directed at process improvement. Manages completion and implementation of projects and initiatives including updating forms, processes, procedures in a manner that promotes consistent practices and meets desired outcomes of the company and monitors for ongoing compliance with quality assurance programs.

· Participates in internal explorations including root cause analysis of allegations of misconduct, employee injuries, and medication errors. Reviews and analyzes exploration data for trends and makes recommendations for improvement.

· Oversees the licensing process for all residential program areas and is versed in regulatory regulations. Acts as a liaison for licensing visits, including on-site visits and audits. Submits reports to licensing and regulatory agencies as required. Implements identified action plans related to regulator and licensing audits.

· Serves as project lead and facilitator for T.C. Harris accreditation process.

· Establishes processes for gathering and evaluating outcome data in order to measure the success of interventions, program design changes and/or staff education. Evaluates effectiveness of actions/supports. Shares findings, interpretations and recommendations with leadership. Recommends streamlined, effective record keeping methods that measure goal achievement.

· Flexibility to accept a wide range of assignments that support overall operations. Seeks regular feedback and maintains an open, collaborative communication style to promote employee engagement.

· Conducts self in positive, respectful and collaborative manner demonstrating proactive actions and decision making that foster supportive work relationships and a healthy and safe environment for the students. Communicates effectively verbally and in writing with internal and external customers maintaining professional conduct and confidentiality.

· Complies with and positively reinforces with other expectations outlined in Company Handbook, policies and procedures.

Knowledge, Skills and Abilities:

· Master’s Degree in a human service area of study required.

· A minimum of 5 years’ experience supporting individuals diagnosed with emotional, mental health, neurological and/or developmental disabilities in a residential environment required.

· 3-5 years of supervisory experience preferred.

· Working knowledge of procedures and practices governing RTC programs and accreditation standards.

· Exceptional analytical skills, communication skills, exercises good judgement, ability to work with a wide array of employees, and ability to effectively solve problems required.

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Director of Quality Assurance