What do we do?

We’re at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire limited to geographies, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. However, they need digital solutions to help them streamline the process, invest in engagement and build world-class teams, globally.

We are Multiplier! Our global employment platform empowers companies to contract staff all across the world, while managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It’s a game changer! We’re on a mission to impact economies of scale, and disrupt the traditional employer of record (EOR) space.

We’re backed by some of the best in the game (Sequoia, DST, and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.

What’s the opportunity?

The Vice President of Operations will be responsible for overseeing and managing all operational functions within the company, working closely with the C-suite, to streamline processes, improve efficiencies, and align operations with our strategic goals. This role will require a leader with deep expertise in global operations, Customer success, process improvement, and team management.

What you’ll do:

Operational Leadership & Strategic Planning: Lead the global operations team, ensuring alignment with company strategy and delivering world-class service. Develop and implement strategic plans that enhance operational effectiveness and support business growth.
Process Improvement & Change Management: Spearhead business process improvement initiatives across all operational functions, identifying opportunities to optimize processes, reduce inefficiencies, and improve productivity. Lead change management efforts, driving organizational transformations that support business objectives and enhance service delivery.
Client Service & Customer Success: Ensure operational teams are equipped to deliver superior client service and maintain high levels of customer satisfaction. Oversee client facing teams to ensure the seamless execution of onboarding, service delivery, and customer support. Continuously improve customer satisfaction metrics by implementing client feedback loops and refining service offerings.
Team Development & Leadership: Lead, mentor, and develop a high-performing global operations team consisting of project managers, client service, and customer success managers across multiple regions. Foster a positive, inclusive, and high-performing team culture by setting clear goals, providing ongoing feedback, and supporting professional development initiatives.
Payroll Management: Oversee payroll operations across multiple regions, ensuring compliance with local regulations and maintaining operational excellence. Ensure alignment between payroll services and broader business goals, continuously improving payroll processes for efficiency and accuracy.
Project Management & Vendor Management: Lead complex operational projects, from inception through execution, ensuring delivery within scope, time, and budget. Manage key vendor relationships, ensuring they deliver high-quality services and maintain performance standards that align with Multiplier’s operational goals.

What are we looking for?

15+ years of leadership experience in operations management, preferably within a global EOR or Payoll-tech environment.
Strong strategic vision and execution ability, with a demonstrated track record of developing and implementing operational strategies that support business growth across multiple geographies.
Strong background in process improvement methodologies with a proven track record of driving efficiency and cost reduction.
Experience leading customer-facing teams with a focus on delivering exceptional service and improving customer satisfaction metrics.
Strong project management skills with experience overseeing complex, cross-functional projects and managing global vendor relationships.
Demonstrated ability to work collaboratively with stakeholders across different functions, including Sales, Finance, Product, and Technology teams.
Excellent analytical skills and experience using data to guide operational decisions and improve business outcomes.
Excellent communication skills, capable of influencing and guiding senior executives, as well as mentoring large global teams.

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions

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Vice President Operations