SUMMARY:

The General Manager (“GM”) of the Lifestyle Center (500,000 sf) is responsible for day-to-day management compromised of retail, entertainment, F&B, office, and lifestyle tenants. GM directs specific operating aspects of the center including physical property operations, appearance, billing, collections, reporting, and tenant, community, and vendor relations. Further, the GM is responsible for adhering to annual budgets and assisting in leasing the center.

MAJOR DUTIESAND RESPONSIBILITIES:

Property

Maintain appearance, cleanliness, and safety of the property.
Take charge of the cleaning and maintenance of the center by working with respective vendors and onsite maintenance team; walk the property daily.
Ensure aesthetics of the center are adhered to as directed by head office.
Engage, coordinate, and monitor the activities of contractor services, as necessary, and recommend and direct ongoing maintenance and necessary repairs for the centers.
Recommend and implement capital improvement campaigns in collaboration with head office’s construction and development professionals.
Work collaboratively with other uses at the overall project as it relates to events, appearance, and security of the property.

Tenants and Leasing

Assist Leasing Representatives with development of leasing materials and presentation of the property during onsite tours.
Ensure the timely collection of rents and work directly with tenants in arrears to collect outstanding balances owed.
Manage the coordination of all tenant construction activity.
Ensure tenant compliance with lease provisions and support legal team with non- compliant tenants.
Work with the marketing team and facilitate marketing initiatives, such as events, and communication between tenants and marketing team.
Support and manage events that occur at the center or near the center as directed by head office.

Reporting and Procedures

Provide monthly ongoing and/or special financial reports to head office; prepare annual property operating budgets and assist with the development of the annual business plan.
Exercise responsible bid out process of services and goods required with multiple vendors and adhere to procurement procedures established by head office.
Negotiate vendor agreements and contracts.
Authorize ongoing property expenditures and vendor agreements per established contract and invoice approval matrix, as applicable.
Review and approve accounts payable following established accounting and financial management procedures.
Ensure that all members of the Property Management Team are trained in, regularly review, and at all times maintain good practices custom to lifestyle center operations.
Maintain on-site records relevant to activities at the property.

General

Provide on-going guidance, training, and management oversight for employees at the property, with the fundamental objective of creating a safe working environment, and a safe and pleasurable experience for all shopping center customers.
Represent the shopping center in the local retail community; establish and maintain open and productive communication with landlord representatives, tenants, vendors, community leaders, and company employees.
Plan and conduct regular business meetings with property employees, tenants, vendors, and other groups with interest in the property.
Manage the center in accordance with applicable local, state, and federal laws; recommend such legal action as may be required to protect and maintain the ﬁnancial integrity of the center.
Continually improve processes related to the above duties and responsibilities with the objective of providing the most desirable shopping, dining, and working environment at the center.
Be prepared to work extended hours, including weekends, as necessary, to achieve the desired results for the property.

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.

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General Manager