Job Title: Systems Support Engineer (Google Workplace)

Contract: 6-Month Contract (Full-Time, On-Site)

Location: North Nashville (37218)

Schedule: Monday - Friday, 8 AM - 5 PM

Eligibility: No relocation available, no work sponsorship, no C2C.

Job Overview

We are seeking a highly skilled and experienced Systems Support Engineer with a strong background in Google Workplace administration. This position is for a 6-month contract, and you will be required to work on-site, providing full-time technical support and administration of Google Suite products for our client's internal teams. The ideal candidate will have a strong understanding of troubleshooting, user management, and the configuration of Google Workspace (formerly G Suite) tools, as well as general IT support expertise.

Key Responsibilities

Serve as the primary point of contact for all technical support related to Google Suite (Google Workspace) tools, including Gmail, Google Drive, Google Meet, Calendar, Docs, and Sheets.
Manage and maintain Google Workspace user accounts, permissions, and security settings.
Troubleshoot and resolve Google Suite-related issues in a timely and efficient manner.
Provide hands-on technical support for hardware, software, and network issues to ensure smooth office operations.
Assist with IT-related inquiries, escalating more complex issues to higher-tier support teams when necessary.
Develop and maintain detailed documentation and procedures for Google Suite administration and IT support.
Ensure compliance with company policies related to data security, privacy, and IT operations.
Train and assist end-users in maximizing their productivity using Google Suite tools.

Required Skills & Qualifications

3+ years of experience in Google Suite (Google Workspace) administration.
Proven experience in technical support, troubleshooting, and user management.
Solid understanding of user permissions, security settings, and data management within Google Suite.
Excellent problem-solving skills with a strong attention to detail.
Ability to communicate technical issues clearly to non-technical staff.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Ability to work on-site full-time, Monday to Friday, with occasional after-hours support as needed.

Preferred Qualifications

Familiarity with other cloud-based productivity tools and services.
Relevant certifications (e.g., Google Certified Administrator).

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Systems Support Engineer (Google Workspace)