**Job Title: Level 1 IT Support Specialist**

**Location:** [Corona] – Frequent on-site visits required

**About the Role:**

We’re seeking a dynamic Level 1 IT Support Specialist to deliver top-notch technical support and build strong client relationships. You'll be on the front lines of IT troubleshooting, ensuring swift problem resolution and excellent client service.

**Key Responsibilities:**

- **Partner Centricity:** Act as a trusted tech advisor, focusing on client success and satisfaction.

- **Urgency:** Quickly address and resolve IT issues, adhering to a fast-paced response model.

- **Continuous Learning:** Stay updated with the latest tech trends and continually enhance your skills.

- **Transparency & Accountability:** Communicate openly and take responsibility for your actions and outcomes.

- **Teamwork:** Collaborate effectively to achieve team goals and support each other.

**What We’re Looking For:**

- **Tech Skills:** Expertise in network, server, and workstation troubleshooting; familiarity with firewalls, VPNs, and TCP/IP.

- **Certifications:** CompTIA/Microsoft certifications preferred or equivalent experience.

- **Admin Experience:** Proficient with Windows Active Directory, Azure Active Directory, and Exchange Online.

- **Hardware/Software:** Skilled in hardware repairs, software troubleshooting, and malware management.

- **Problem Solver:** Strong analytical skills with a passion for resolving tech issues.

- **Patient & Empathetic:** Ability to handle user frustrations gracefully and stay calm under pressure.

- **Lifelong Learner:** Eager to continually learn and grow in the tech field.

**What We Offer:**

- Competitive salary and benefits

- Training and development opportunities

- Remote work flexibility

**Requirements:**

- Minimum 2 years of IT experience

- Retail experience preferred

- Valid driver’s license and reliable vehicle

- Technical degree is a plus

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