Sereno’s mission is to provide the highest level of support for our real estate team to ensure they can deliver the best possible experience to the client.

This is an in-person position with the expectation to provide onsite support - 30 hours per week.

Job Duties:

Provide first-class customer service to all agents, staff, vendors, and guests
Cultivate a positive work environment and communicate in a proactive and responsive manner to drive successful outcomes
Ability to establish and maintain effective working relationships with management, co-workers, agents, clients, and vendors
Maintain agent rosters, order sign installations, and provide paperwork support for agents’ transactions for input into the transaction management and accounting systems
Exercise discretion and maintain confidentiality at all times with regard to all agent, client, and company information
Problem solve to meet customer and agent needs, including collaboration with other departments within Sereno
Build rapport with office staff, management, and agents to be the point of contact for all office related things
Efficient and accurate database management
Office Management, including coordination with the facilities manager to arrange vendor services where necessary (carpet cleaning, janitorial, paint, plumbing)
Maintain cleanliness and upkeep of the office and property
Maintain and update the S2 Door system to ensure doors open and lock at the appropriate times and all keys are created, updated, and removed in the system as needed
Be a consistent and reliable presence at the designated office site
Oversee equipment maintenance and service needs and ensure the technology team is aware of needs immediately within the office
Ensure the office is consistently well-stocked with supplies
Relieve other team members for required lunch breaks
Some travel within the Silicon Valley region may be required for certain events

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