Position:

Customer Service/Dispatch

Purpose:

To work closely with Customers in the management of their freight to ensure shipments are moved in a safe and timely manner.

Responsibilities:

Responsible for coordinating and managing customer freight through the use of various transportation management systems (TMS).

· Scheduling of freight to picked up and delivered

· Providing shipping details to customers

· Negotiating rates and delivery times as required

· Handling customer freight inquiries

· Safely dispatch freight per Company parameters

· Tracking and tracing of customer freight. Monitor shipments as necessary

· Provide Proof of Delivery for all shipments

Responsible to negotiate rates with carriers within the parameters of the company.

· Rate Negotiation

· Approved Capacity Procurement

Responsible for accurate input in the TMS system

· Entering loads accurately

· Acquiring capacity to cover loads

· Providing documentation to drivers and carriers as required.

Skills:

· High quality telephone skills

· Detail oriented

· Well organized

· Creative Problem Solving

Character Traits:

· Honest & Fair

· Financially Astute

· Negotiator

· Decisive

Requirements:

· High School Diploma or Equivalent

· Freight dispatching experience is a plus

· Customer Service experience a must

· Understanding of freight transportation is necessary

· Proficient in online data entry. TMS experience is a plus.

· Ability to multitask and prioritize tasks.

· Flexibility to work nights or weekends as needed.

Salary/Benefits:

· $40,000 annual salary. Paid Bi-weekly

· Annual Bonus based on Company Profitability

· Vacation

· Healthcare Premium Assistance if needed.

Job Type: Full-time

Pay: From $40,000.00 per year

Experience:

Dispatching: 1 year (Preferred)

Ability to Commute:

Milford, OH 45150 (Required)

Work Location: In person

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