About us

Gate Gourmet, a gategroup company, is the world's largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

Job Summary

The Labor Planning and Forecasting Manager is responsible for all the local activities related to the labor planning and labor scheduling on the long and short term of the assigned unit(s).

Main Duties and Responsibilities:

Productivity planning
Provide input and validation for the long term production planning and scheduling
Provide updated information for the labor planning process short and long term
Provide input and validation for the long-term rosters.
Responsible for labor planning, scheduling, and rostering for long (12 weeks) and short term (1 week)
Assist Operations leaders to assemble employee schedules based on demand. Optimization of short and long-term shift patterns and rosters.
Work with cross-functional leaders to develop and maintain a skill matrix, including FTE efficiency
Daily line up sheet generation per subsection using STLT
Assist Operational leaders with the information needed to conduct daily labor meetings. Daily call-out management (logging and sourcing)
Definition of labor rules and flexibility in collaboration with HR
Accountable for regular shift bidding preparation and timely submission to adjust the shift bids better to volume
Ensure shift briefing protocols are followed, including attending shift briefings according to a “random” pattern
Ensures that weekly, monthly, and ad-hoc reports are completed accurately and in a timely manner.
Daily OPRS maintenance (actuals for EMMs, flights, meals, hours; weekly forecasted hours and FTE’s per weekly schedules)
Responsible for overtime control reduction by enforcing supervisor accountability and schedule exception control (Top overtime amounts by employee, discrepancy amount per employee)
Responsible for training department heads and supervisors on management tools and procedures
Participate in the weekly forecasting meeting
Assist operational leaders in Maintaining annual vacation tracker

Qualifications

Education:

Degree in Engineering, preferably in Industrial Engineering or Business with a focus on Supply Chain

Work Experience:

3+ years work experience in a lean manufacturing environment, preferably in labor planning and rostering, operational planning, operational Key Performance Indicators follow up or finance controlling

Job Skills:

Capable of working in an autonomous way
Capable of working under pressure with tight deadlines
Staff planning and rostering
Self-motivated and proactive
Flexible and change-minded. Willing to learn and implement new processes and procedures.

Technical Skills: (Certification, Licenses, and Registration)

APICS Certified in Production and Inventory Management (CPIM)
Advanced IT knowledge (Excel, Word, Outlook, Access, and SharePoint)
Experience with Enterprise Resource Planning Systems and Management Information Systems
Sound knowledge of production planning, labor planning, standard costing, and daily reporting
Very good knowledge of union rules and labor laws
Proficient with lean manufacturing environments

Language / Communication Skills:

Fluent in written and verbal English language. Knowledge of a second language is a plus
Strong communication skills

Job Dimensions

Geographic Responsibility: North America

Type of Employment: Full-time

Exemption Classification: Exempt

Travel %: 10-25% outside of 50 miles

Work Environment / Requirements of the Job: Normal office environment

Gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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Labor Planning and Forecasting Manager