JOB OVERVIEW
We are looking for professionals with a passion for customer support, strong problem-solving capabilities, and excellent communication skills. Ideal candidates should be capable of both teamwork and independent task management. The role requires someone who can handle diverse and sometimes unrelated tasks effectively with minimal oversight. Success in this position depends on your ability to manage time-sensitive tasks while ensuring a stable and uninterrupted production environment, meeting high customer service standards.

PRIMARY RESPONSIBILITIES
Responsibilities include, but are not limited to:

Serve as the first point of contact for technical support to internal teams
Ensure timely resolution and follow-up on support tickets
Independently manage a personal queue of service requests, adhering to customer service expectations
Manage and maintain user accounts through tools like Active Directory and Microsoft 365
Provide procurement support and troubleshooting for mobile devices
Configure and maintain both local and networked printers
Offer remote desktop assistance to users
Build and install PC systems as needed
Assist in preparing technical documentation at the request of IT leadership
Participate in other duties as assigned

REQUIRED QUALIFICATIONS

Strong organizational and communication skills
Ability to draft reports, training materials, and technical documentation
Experience in a technical support or customer service role is advantageous
One to two years of experience in a similar position or equivalent certifications/technical education
Motivated to learn and grow within the team, department, and role-more than just experience, we value a willingness to develop new skills!

OtterBase jobs

Help Desk Support Technician