This role will begin in March/April

Summary

The Maria Tash brand is based in New York with worldwide headquarters and its flagship store that opened in 2004. It was not until 2016 that the Tash expanded internationally with the opening of a shop at Liberty of London. Following this, the brand has continued to open piercing and jewelry destinations in Dublin (Brown Thomas), Liberty (London), Harrods of London and most recently the world’s very first piercing destination in the Middle East at the Dubai Mall, Mall of Emirates and Kuwait. With a cult following of celebrities including Rihanna, Zoe Kravitz, Julianne Moore, Jennifer Lawrence and Charlize Theron to name just a few, the brand is the leading destination for influencers, industry insiders and tastemakers around the world.

Reports to: Store Manager

Location: Houston – The Galleria Mall

How You’ll Impact

The floor supervisor is responsible for the day-to-day operations of the stylist team. They work alongside the manager and assistant manager to ensure the team is delivering goals outlined. They are the first point of contact if problems occur with employees or customers.

What You’ll Do

People Management

Assist with day-to-day management of stylist team
Coach employees by giving constructive feedback- “coaching in the moment”
Ensure all procedure and process are followed through
Support and deliver on-floor training with all new stylist
Assist in conducting team meetings with store manager and assistant store manager

Sales Duties

Work towards sales & KPI targets to motivate stylist team
Ensure the client information is captured correctly and that client records are accurately maintained
Regularly update staff on business performance, and new initiatives

Operational Duties

Maintain an excellent level of cleanliness, facilities, and store maintenance
Ensure safe and secure storage of all data, in particular client and staff data held in the store

Customer Service

Ensure that the stylist team is always providing the highest level of customer service
Drive sales and customer retention through clientele
Improve sales by retaining customers and increase average spend
Resolve customer queries and complaints when required
Be a brand ambassador and demonstrate excellent brand knowledge
Understand piercing healing times, positioning and fitting, ensuring that advice is taken from piercing team as well as understood and communicated by selling team
Accurately process all POS transactions, capture of customer information, transfers, repairs, damages, etc. to maintain the integrity of the inventory.

Who You Are

2+ years retail supervisor experience
High level of accuracy, organized, and meticulous
Excellent organizational and planning skills
Strong verbal and written communication skills
Ability to lead a team
Solution focused
Ability to stand, move and walk for multiple hours
Ability to work a flexible schedule to meet the needs of the business

Benefits

Medical, Dental, Vision
401k match
FSA, Life Insurance, Long & Short-Term Disability
A generous employee discount on all jewelry
Commuter Benefits

MARIA TASH jobs

Sales Supervisor