Are you a multitasker that enjoys problem-solving? Would you be described as someone who is always willing to help out? Do you have high standards for accuracy and follow-through? If you answered yes, then the National Support Specialist is the role for you! As an entry-level position, our team will help train and introduce you to the dynamic and quickly evolving technology industry.

What You Will Be Doing:

Our National Support Specialists are the daily point of contact for our clients and technicians on support tickets. As part of the Support team, you will work on move-add-changes, troubleshooting, and break-fix tickets nationwide. Your primary focus is to schedule technicians, deliver red carpet service to clients, help resolve issues in the field, and close out tickets in a timely manner.

Duties and Responsibilities:

Coordinate and communicate between clients and technicians.
Ensure all support services are scheduled and closed in a timely manner.
Prioritize client satisfaction and deliver superior customer service.
Provide estimates for small to medium size projects.
Manage activities coordinate between our field technicians, on-site contacts, and clients.
Work effectively with other parts of the organization to address and resolve customer issues.
Update and maintain CRM/project management software with project status updates.

Key Qualifications

Associate degree preferred or equivalent work experience

Preferred technical knowledge of one or more of the following

Networking
Access Control
CCTV
Low Voltage cabling
Wireless networks
AV Systems
Intrusion detection systems

Qualities of Candidates that would be successful in this role:

Doer - Someone who enjoys crossing tasks off their to-do list and solving problems
Customer Obsessed - Someone who operates with a sense of urgency keeps client satisfaction top of mind
Organized - Someone who enjoys being organized
Communicative - Someone who exhibits great written and verbal communication skills

Benefits:

KPV (key performance variables) Based Bonus plan for high performers
100% Paid Medical and Dental
Up to dollar-for-dollar 401k matching (you are eligible for this after your 90-day waiting period)
15 days of PTO in your first two years and more with tenure
Family 1st moto and belief
Promotions and room for growth within

The Ōnin Group jobs

Support Specialist