Job Description

Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Conduct plainclothes surveillance to detect internal and external loss within a store environment
Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities
Conduct physical security checks; make recommendations to prevent loss and improve profitability
Partner with law enforcement and prepare case reports for criminal prosecution
Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness
Serve as a district and division liaison to identify and develop solutions to reduce waste
Complete thorough reports on all AP related activities
Support the district asset protection manager (APM) in execution of AP initiatives
Ensure the implementation and effectiveness of AP strategies at store level
Assist the district APM with external and internal investigations
Testify in court and labor hearings on behalf of the company
Ensure compliance with corporate policies and procedures
Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

High School Diploma or GED
Excellent oral/written communication skills
Exceptional customer service skills
Demonstrated ability to maintain integrity, honesty and professionalism
Ability to diffuse confrontational situations

DESIRED

Bachelor's Degree
1 year of retail asset protection experience
Any multi-store asset protection experience
Wicklander Certification
Operational knowledge of CCTV systems

QFC Quality Food Center jobs

QFC Quality Food Center | Asset Protection Specialist | seattle, wa